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- Tasks: Provide top-notch desktop support and manage IT incidents for users.
- Company: Join a dynamic tech team focused on user experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting environment with chances to learn and advance your career.
- Why this job: Be the go-to tech hero, solving problems and making a difference.
- Qualifications: Experience in desktop support and knowledge of Windows OS required.
The predicted salary is between 30000 - 40000 £ per year.
Role: End User Computing (Desktop Support) L1-Onsite services
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including patch updates and hardware replacements, with spares provided by vendor
- Experience with Service management tool – e.g. ServiceNow
- Experience with SCCM (System Center Configuration Manager) and Intune
- Good expertise on EUC tools, remote support tools, MS Office and Outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available
- Good to have – knowledge in Active Directory and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices and tablets
- Administration of Printers and Scanners
- Troubleshoot and resolve issues related to Active Directory and SCCM
- Deploy, manage, and maintain software packages, updates, and patches using SCCM
- Monitor software distribution and handle inventory and reporting
Information Technology Support Specialist in Exeter employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Exeter
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT support field. Attend local meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with desktop support, troubleshooting, and any projects you've worked on. This gives you an edge and shows employers what you're capable of beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows OS, SCCM, and remote support tools. Practise explaining your problem-solving process clearly, as this is key in IT support roles. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that IT support role!
We think you need these skills to ace Information Technology Support Specialist in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and the specific tools mentioned in the job description, like SCCM and Intune. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how your previous experiences have prepared you for this role. Be genuine and let your personality shine through!
Showcase Relevant Experience: When detailing your work history, focus on your hands-on experience with hardware and software support. We love seeing examples of how you've resolved issues or improved processes in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, SCCM, and Intune. Be ready to discuss how you've managed desktop devices and resolved incidents in the past. Having specific examples will show that you’re not just familiar with the tools but can effectively use them.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled tricky support issues. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your analytical skills and ability to handle pressure.
✨Understand the User Experience
Since this role involves end-user computing, it’s crucial to show that you care about user satisfaction. Be ready to discuss how you’ve improved user experiences in previous roles, whether through training or by optimising processes.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. Tailor your responses to align with their mission and demonstrate how you would fit into their team. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their organisation.