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- Tasks: Provide top-notch desktop support and manage incidents for hardware and software.
- Company: Join a dynamic team focused on end-user computing solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making users' lives easier.
- Qualifications: 2-4 years of onsite support experience and knowledge of Windows OS.
- Other info: Exciting environment with potential for career advancement in IT.
The predicted salary is between 30000 - 40000 £ per year.
End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service Now
- Good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
Desktop Support Engineer in Derby employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Derby
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join forums, or even hit up LinkedIn. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions related to desktop support and your experience with tools like ServiceNow. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows 7 OS or EUC tools, make sure to highlight that in conversations. Bring examples of how you've managed incidents or provided support in the past to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Desktop Support Engineers. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Desktop Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and the specific skills mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Your Technical Skills: Be sure to mention your knowledge of Windows 7, EUC tools, and any experience with service management tools like ServiceNow. We’re looking for someone who can hit the ground running, so highlight those technical skills that make you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7 and any other relevant operating systems. Be ready to discuss your experience with desktop devices, including hardware and software troubleshooting. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents from start to finish. Think about specific situations where you resolved issues with desktop devices or provided support for users. This will demonstrate your ability to handle real-world challenges effectively.
✨Familiarise Yourself with Service Management Tools
If you have experience with tools like ServiceNow, make sure to highlight that during the interview. If not, do a bit of research on how these tools work and be prepared to discuss how you would use them in your role. Showing that you understand service management processes can set you apart.
✨Understand the Importance of User Training
Be ready to talk about how you've identified training needs in the past and how you’ve helped users improve their skills. This shows that you’re not just about fixing problems but also about empowering users to avoid them in the future.