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- Tasks: Provide top-notch desktop support and manage incidents for hardware and software.
- Company: Join a dynamic team focused on end-user computing solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making users' lives easier.
- Qualifications: 2-4 years of onsite support experience and knowledge of Windows OS.
- Other info: Exciting environment with potential for career advancement in IT.
The predicted salary is between 30000 - 40000 £ per year.
End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Experience with Service management tool – e.g. ServiceNow
- Good expertise on EUC tools, remote support tools, MS Office and Outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices and tablets
Desktop Support Engineer in Coventry employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Coventry
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to desktop support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like ServiceNow or remote support software, make sure to highlight that in conversations. Bring it up during interviews or casual chats; it’ll set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always on the lookout for talented Desktop Support Engineers. Plus, applying directly can sometimes give you an edge over other candidates.
✨Tip Number 4
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL processes and be ready to discuss how you’d handle specific incidents. Practising your responses can help you feel more confident when it counts.
We think you need these skills to ace Desktop Support Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about desktop support and how your skills can benefit us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: When filling out your application, make sure to mention your expertise with Windows 7, EUC tools, and any service management tools like ServiceNow. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7 and any other relevant operating systems. Be ready to discuss your experience with desktop devices, including hardware and software troubleshooting. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've managed incidents through to resolution. Think about times when you had to troubleshoot a tricky issue or provide support under pressure. This will demonstrate your ability to handle real-world challenges effectively.
✨Familiarise Yourself with Service Management Tools
If you've used tools like ServiceNow, be ready to talk about your experience with them. Highlight how you've utilised these tools to manage service requests and incidents. If you're not familiar with them, do a bit of research beforehand to show your willingness to learn.
✨Understand the ITIL Framework
Brush up on the ITIL processes related to incident, change, and problem management. Being able to discuss these concepts will show that you understand the importance of structured IT support and can contribute to improving service delivery.