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- Tasks: Provide hands-on IT support, troubleshooting hardware and software issues for desktops and peripherals.
- Company: Join a dynamic team focused on delivering top-notch IT infrastructure support.
- Benefits: Competitive salary, professional development opportunities, and a collaborative work environment.
- Other info: Opportunity to grow your career in a fast-paced, supportive environment.
- Why this job: Make a real difference by solving tech problems and enhancing user experiences every day.
- Qualifications: 3-7 years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Experience Required: 3-7 years in IT infrastructure support, with focus on hardware, software, and operating system issue resolution.
Role Required: 5 days per week, 8 hours daily on-site support.
Job Description:
- Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems without impacting or violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and resolving issues related to end user network cabling.
- Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers.
- Experienced in repeat call analysis and developing preventive actions.
- Experienced in problem management.
- Excellent written and oral communication skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with a sense of urgency.
- Mobile Device Management (MDM tools Mobile Iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.
- Good understanding and troubleshooting of Apple devices and apps.
- Knowledge on VDI, SCCM/LANDesk/Altiris, Skype for Business, OneDrive.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Experience of ticketing tools (ServiceNow).
Non-Technical:
- Good customer management skills.
- Good in oral and written communication.
- Bilingual resources (for non-English speaking countries).
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work.
Desktop Support Engineer in City of London employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in City of London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past issues you've resolved and how you did it—this will really impress potential employers.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with hardware and software support.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Desktop Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT infrastructure support, especially with hardware and software troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how your skills can benefit us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires excellent written and oral communication, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and problem-solving abilities, which are crucial for a Desktop Support Engineer.
✨Show Off Your Communication Skills
Since this role involves interacting with clients and management, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a non-technical user’s issue, so being able to communicate effectively is key.
✨Be Ready for Hands-On Scenarios
Expect practical assessments or scenario-based questions during the interview. Brush up on your skills with common desktop applications and peripherals, and be prepared to demonstrate your troubleshooting process. This will highlight your capability to perform under pressure and your familiarity with the tools you'll be using.