Delivery Lead - Automobile in Woking

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Budget: 75-80K GBP / Annum

Key responsibilities

1. Customer and stakeholder leadership

• Build and maintain relationships with clients engineering and business leaders, understanding their priorities and decision-making needs.
• Represent Tech Mahindra in senior customer discussions, service reviews and account-planning engagements.
• Translate customer priorities into a clear direction for the engineering delivery organisation.
• Communicate delivery performance, value, risks and decisions required with clarity and supporting evidence.
• Resolve cross-functional issues and lead material escalations without displacing workstream ownership.

2. Account development and commercial contribution

Lead the engineering contribution to account development in partnership with Tech Mahindra account leadership, connecting customer needs with deliverable services and credible business value.

• Identify and qualify opportunities to extend Tech Mahindra’s contribution across the Clients account.
• Shape engineering propositions, scope, delivery models, resource assumptions and capability plans with relevant specialists.
• Support proposals, statements of work and change requests, making dependencies, assumptions and acceptance criteria explicit.
• Bring together customer stakeholders and Tech Mahindra capabilities to develop practical responses to emerging needs.
• Maintain visibility of budget, purchase-order and approval dependencies affecting proposed or existing services.
• Use evidenced delivery results and customer benefits to support account discussions, distinguishing demonstrated value from forecasts.

3. Engineering delivery leadership

• Set direction across agreed engineering workstreams and establish clear accountability for outcomes.
• Ensure customer commitments are supported by realistic capacity, technical capability and acceptance requirements.
• Balance production, customer and programme priorities through workstream leads, escalating conflicts that exceed agreed authority.
• Maintain oversight of delivery forecasts, quality, scope changes and significant dependencies.
• Provide technical challenge where needed, ensuring specialists address root cause, validation and engineering risk.
• Lead responses to material supplier, production-continuity or delivery risks with the relevant customer decision-makers.

4. UK–India organisation and capability leadership

• Lead UK and India teams as one delivery organisation, with complementary responsibilities and shared customer objectives.
• Develop technical and workstream leads who can manage execution autonomously within clear boundaries.
• Plan resource levels, recruitment, succession and transitions with delivery leadership and HR.
• Align skills development and future capacity with account opportunities and customer demand.
• Maintain consistent onboarding, engineering standards, handovers and evidence requirements.
• Address systemic constraints involving tools, rigs, information or access through the appropriate owners.

5. Transformation and customer value

• Sponsor automation and delivery improvements that address agreed customer needs.
• Build business cases with clear baselines, implementation requirements and benefit assumptions.
• Ensure improvement initiatives have accountable owners and fit operational delivery commitments.
• Track realised benefits separately from forecasts, cost avoidance and Finance-approved savings.
• Use lessons learned and demonstrated results to inform future services and capability investment proposals.

6. Governance and strategic escalation

• Lead service and governance reviews focused on outcomes, customer value, material risks and decisions required.
• Establish reliable reporting through workstream leads without duplicating daily delivery administration.
• Ensure scope, ownership, acceptance evidence and escalation routes are understood across the organisation.
• Escalate issues affecting commitments, resource readiness or account development to the appropriate decision-makers.
• Maintain honest reporting that clearly separates facts, assumptions, forecasts and unresolved issues.

Success measures

Objectives and targets should be agreed with account and delivery leadership, reflecting contracted scope and customer priorities.

• Effective customer engagement and timely resolution of leadership-level decisions.
• Qualified engineering opportunities and well-developed proposals progressed with account leadership.
• Delivery against agreed commitments, supported by reliable forecasts and acceptance evidence.
• An integrated UK–India organisation with capable leads, resource readiness and continuity.
• Demonstrated improvement benefits, with transparent assumptions and validation.

Candidate profile

Customer leadership and account development

• Experience leading customer-facing automotive engineering services and engaging senior OEM stakeholders.
• Ability to translate customer needs into credible engineering propositions, proposals and delivery models.
• Commercial awareness covering scope, statements of work, resource assumptions and change control.
• Clear, evidence-based communication of value, delivery risks and decisions required.

Engineering delivery and judgement

• 10+ years’ automotive engineering or engineering-delivery experience, with a strong E/E, systems, software, validation or integration background.
• Leadership of multi-workstream delivery, including Series or Current Engineering and production-vehicle environments.
• Sufficient technical breadth to challenge assumptions, assess risk and involve appropriate specialists.
• Understanding of engineering assurance, supplier dependencies, validation, release and acceptance processes.

Organisation and people leadership

• Proven UK–India or comparable onshore/offshore delivery leadership.
• Ability to build accountable teams and delegate through technical and workstream leads.
• Experience in capability planning, recruitment, coaching, succession and resource transitions.
• Ability to lead improvements while maintaining delivery continuity and consistent engineering standards.

Useful but not mandatory

• Automobile Series Engineering/QCR experience.
• Jira and Jama.
• SAP/engineering release processes.
• DVP/ATR experience.
• Automotive diagnostics, CAN/CAN FD, UDS and Ethernet.
• Certification/homologation.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

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