At a Glance
- Tasks: Engineer complex Contact Center applications and lead CCaaS implementations.
- Company: Join a culture of positive change at Tech Mahindra.
- Benefits: Competitive salary, medical benefits, remote work, and paid time off.
- Other info: Diverse workforce with excellent career growth opportunities.
- Why this job: Make an impact with cutting-edge technology in a dynamic environment.
- Qualifications: AWS certification and 7+ years in software development required.
The predicted salary is between 90000 - 130000 £ per year.
Are you a cloud-based Customer Experience Software Engineer with experience in the implementation of AWS Cloud contact center solutions, with a solid understanding of application development, coding, database structure and application security? If you love software engineering, developing processes such as functional specifications, design specifications, code, unit tests, system test plans, and feature test plans for high quality output, this is the perfect challenge for you!
Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As the Amazon Connect Senior Engineer, you will engineer the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience and be responsible for API integrations and Web service experience.
You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer, let us know and apply today.
Qualifications For Success:- Current AWS developer certification
- 3 or more years’ experience with Amazon Connect and UC environments
- 7 years of overall software development and/or CCaaS development experience
- Experience with software development, to include design, custom and common coding (using JavaScript, Python, Node.js preferred), and testing of real time systems
- Implementation of AWS Cloud contact center solutions
- Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance
- Discuss migration efforts in cloud contact center and aid as the Subject Matter Expert in the migration and deployment of the solutions
- Provide solution optimization and process improvement with unique template IVR and interaction routing
- Network infrastructure experience
- Experience creating and presenting technical design to stakeholders (technical and non-technical)
- Lead development for CCaaS implementations on client projects
- Ownership and responsibility for end-to-end solution development including:
- Routing strategy
- IVR design
- API approach and external data integrations
- Design and maintain reusable code libraries
- Advise on testing strategy and provide input into test plans
- Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs
- Hands-on experience in the development for contact center solutions
- Experience helping build client use cases, requirements, designs and test plans.
- Experience should include people and team management, enterprise architecture and technical leadership.
Why you’ll love it here: Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
The pay range for this role is £90,000 – £130,000 per annum. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.
Senior Software Engineer in Watford employer: Tech Mahindra
At Tech Mahindra, we foster a culture of innovation and empowerment, where our employees are encouraged to drive positive change and celebrate achievements. As a Senior Software Engineer, you will enjoy competitive compensation, comprehensive benefits including medical and dental insurance, and ample opportunities for professional growth in a supportive remote work environment. Join us to be part of a diverse team that values your expertise and contributions while working on cutting-edge cloud contact centre solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Engineer in Watford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tech Mahindra or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tech Mahindra.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tech Mahindra.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tech Mahindra that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Software Engineer in Watford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tech Mahindra.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tech Mahindra and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tech Mahindra
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tech Mahindra uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
