Tech Lead

Job Description: We are seeking a highly skilled and experienced Application Support Group Associate to join our dynamic team. The ideal candidate will have 10+ years of experience in supporting, troubleshooting, and maintaining enterprise-level applications, with a strong focus on Unix environments and PL/SQL development and Ruby for scripting and automation. As an Application Support Group Associate, you will be responsible for ensuring the stability, performance, and functionality of mission-critical applications across the organization. You will also play a key role in providing timely support for operational incidents and issues, collaborating with cross-functional teams to deliver technical solutions. Key Responsibilities: * Provide technical support for business-critical applications, ensuring they meet the required performance and availability standards. * Troubleshoot and resolve complex application issues in Unix environments. * Manage and support PL/SQL scripts and database queries, ensuring that database performance is optimal and issues are resolved in a timely manner. * Develop, maintain, and enhance Ruby scripts to automate routine tasks, improve system efficiency, and monitor application performance. * Participate in incident management, ensuring root cause analysis is performed and proper fixes are implemented. * Monitor and maintain applications and services, proactively identifying areas for improvement or potential risks. * Collaborate with application developers, infrastructure teams, and other stakeholders to troubleshoot issues and develop solutions. * Perform application installations, upgrades, patches, and migrations as required. * Maintain documentation related to application support, including incident resolution, workarounds, and known issues. * Provide on-call support for critical application issues outside of standard business hours, as required. * Ensure system security and integrity in alignment with company policies and industry best practices. Key Skills & Qualifications: * 10+ years of experience in supporting enterprise applications in a production environment. * Extensive experience with Unix/Linux systems, including scripting, troubleshooting, and administration. * Strong proficiency in PL/SQL, including writing complex queries, stored procedures, and performance tuning. * Hands-on experience with Oracle or other relational database management systems (RDBMS). * Significant experience with Ruby scripting and application automation in Unix environments. * Experience in managing large-scale applications with a focus on high availability and scalability. * Familiarity with Dynatrace * Strong problem-solving skills, with the ability to quickly diagnose and resolve complex issues. * Ability to work effectively under pressure in a fast-paced environment. * Excellent communication skills, with the ability to articulate technical issues to non-technical stakeholders. * Experience with version control systems, CI/CD pipelines, and automated deployment processes is a plus. * Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Preferred Skills: * Knowledge of middleware technologies and application servers such as WebLogic, JBoss, or Tomcat. * Experience with Cloud technologies (AWS, Azure, etc.) is a plus. * Familiarity with ITIL best practices for incident management, problem management, and change management. Why Join Us?: * Work with a collaborative team in an environment focused on innovation and growth. * Opportunities for career development and advancement