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For Companies At a Glance
- Tasks: Lead innovative telecom solutions and collaborate with diverse teams to drive impactful projects.
- Company: Join Tech Mahindra, a global leader in tech consulting and digital solutions.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in the telecom industry with cutting-edge technology and a supportive team.
- Qualifications: 10+ years in IT, with strong experience in BMC Helix and telecom solutions.
- Other info: Be part of a diverse workforce committed to sustainability and innovation.
The predicted salary is between 43200 - 72000 £ per year.
About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
Job Details:
- 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
- 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
- Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
- Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
- Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
- Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
- Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
- Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
- Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
- Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
- Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
- Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
- Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
- Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
- Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
- Experience working in Agile/Scrum development methodologies
- Strong communication and stakeholder management skills
How To Apply: It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share your resume directly to the provided email address. We look forward to receiving your application!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
Technical Specialist in Slough employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry and let them know you're on the lookout for a Technical Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your BMC Helix knowledge. Make sure you can talk confidently about your hands-on experience with ITSM solutions and how you've tackled challenges in past projects. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Tech Mahindra. Check out our website for the latest job postings and make sure your application stands out by tailoring it to the specific role.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Technical Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Specialist role. Highlight your experience with BMC Helix and any relevant telecom projects. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you’ve made an impact in your previous roles. This helps us see the value you can bring to our team.
Be Clear and Concise: Keep your application clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Review Before Submitting: Before hitting that submit button, take a moment to review your application. Check for any typos or errors, and ensure everything is up-to-date. We want to see your best work, so don’t rush this step!
How to prepare for a job interview at Tech Mahindra
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of BMC Helix and its various components. Be ready to discuss your hands-on experience with ITSM solutions, especially in the telecom domain. Prepare examples of how you've implemented these solutions in past roles.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific instances where you've debugged issues or improved processes. Highlight your experience with SIT/UAT/Production environments and how you resolved challenges using AR System logs and API traces.
✨Understand the Business Context
Tech Mahindra values alignment with business requirements. Familiarise yourself with how your technical solutions can support broader business goals. Think about how you've collaborated with stakeholders in the past to ensure that your solutions meet their needs.
✨Demonstrate Agile Mindset
Since Agile/Scrum methodologies are part of the role, be ready to discuss your experience working in these frameworks. Share how you've adapted to changes and delivered results efficiently while collaborating with cross-functional teams.