At a Glance
- Tasks: Conduct user research and gather requirements to create user-friendly software solutions.
- Company: Join Tech Mahindra, a diverse and innovative tech company.
- Benefits: Competitive salary, comprehensive health benefits, and generous paid time off.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact by improving user experiences on the ServiceNow platform.
- Qualifications: 5-7 years in Requirements Analysis with ServiceNow experience.
The predicted salary is between 70000 - 80000 £ per year.
A Bachelor’s or Higher Degree is the minimum entry required for the position. We are looking for a ServiceNow Business Analyst immediately with experience in ServiceNow and Business Analysis.
Job Summary
Business Analyst – Senior (5 to 7 years of work experience in Requirements Analysis).
Responsibilities
- Conduct user research and customer workshops to gather technical and functional requirements.
- Create overall technical architecture, including design documentation, process, and task flows based on user needs.
- Collaborate with Solution Architect and Software Engineer to create intuitive, user‑friendly software.
- Design and deliver consulting and technical methodologies around the ServiceNow platform.
- Leverage prior experience in Data Migration.
- Assess and anticipate user/customer needs, expectations, and pain points based on ServiceNow best practices.
- Provide empirically based, prioritized, actionable recommendations for improving the user/customer experience.
- Conduct review sessions to gain approval of requirements and manage changes through standard control processes and tools.
- Create and maintain written and project‑related artifacts for any development methodology.
- Apply conflict management skills.
- Have experience in Integration or Transformation programs (added advantage).
Qualifications
- 5 to 7 years of experience in Requirements Analysis.
- Experience with ServiceNow and Business Analysis.
- Experience designing and delivering consulting and technical methodologies around the ServiceNow platform.
- Experience with Data Migration.
- Experience in Integration or Transformation programs.
- Strong conflict management skills.
Pay Range and Benefits
The pay range for this role is CAD $115,000 – $125,000 per annum, including any bonuses or variable pay. Tech Mahindra also offers benefits such as medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave as required by law). Ask our recruiters for more details on the benefits package. The exact offer terms will depend on the candidate’s skill level, educational qualifications, experience and location.
Equal Employment Opportunity
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations are also available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
ServiceNow Business Analyst employer: Tech Mahindra
Tech Mahindra is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from extensive growth opportunities within the life sciences sector, supported by a commitment to diversity and inclusion at all levels. With a focus on cutting-edge IT and AI solutions, team members are empowered to make a meaningful impact while building strong relationships with biopharma clients.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and Business Analysis. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous projects, especially those involving ServiceNow and Data Migration. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5 to 7 years of experience in Requirements Analysis and your familiarity with ServiceNow. We want to see how your background aligns with the role, so don’t hold back on showcasing your relevant projects!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description, like 'user research' and 'technical architecture', to demonstrate that you understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tech Mahindra
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with its features, functionalities, and best practices. Being able to discuss specific use cases or past experiences where you've successfully implemented ServiceNow will show that you're not just familiar with the platform but can also leverage it effectively.
✨Prepare for Requirements Analysis Questions
Since the role heavily focuses on requirements analysis, be ready to discuss your approach to gathering and documenting requirements. Think of examples from your previous roles where you conducted user research or customer workshops. Highlight how you translated user needs into actionable recommendations, as this will demonstrate your analytical skills.
✨Showcase Your Conflict Management Skills
Conflict management is key in any business analyst role. Prepare to share examples of how you've navigated conflicts in past projects. Discuss the strategies you used to resolve issues and how you ensured all stakeholders were satisfied. This will illustrate your ability to maintain a collaborative environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face with ServiceNow, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
