At a Glance
- Tasks: Lead ITSM platform delivery and drive operational excellence in a dynamic environment.
- Company: Join Tech Mahindra, a global leader in technology consulting and digital solutions.
- Benefits: Enjoy competitive salary, diverse workforce, and opportunities for professional growth.
- Other info: Be part of a culture that values transparency, engagement, and team success.
- Why this job: Make a real impact by leading innovative ITSM services for major clients.
- Qualifications: Extensive ITSM experience, strong leadership skills, and expertise in BMC technologies required.
The predicted salary is between 60000 - 80000 £ per year.
About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
Job Details:
Summary: This role is ideal for a seasoned IT leader who combines platform expertise, operational rigour, and people-first leadership to deliver reliable, scalable, and strategically aligned ITSM services within a complex, enterprise environment.
Role Overview: We are seeking an experienced Senior IT Platform Service Manager to lead the delivery, and operational excellence execution of IT Service Management (ITSM) platforms, enabling our client’s strategic vision, within a global IT services, consulting, and BPO organization. This role operates under a preferred partnership, supporting a major Fixed & Mobile Telecommunications provider in the UK. The successful candidate will bring deep expertise in BMC ITSM technologies (Remedy, Helix, CMDB – both on-premise and SaaS environments), combined with strong leadership credentials and a proven ability to drive high-performing teams through complex operational and transformation environments.
Key Responsibilities:
- People Leadership & Culture: Lead and develop high-performing DevOps and platform teams. Provide matrix leadership across delivery, engineering, and support capabilities. Drive strong people management practices, including wellbeing and engagement, performance management, skills development and training, workforce and capacity planning. Foster a positive and accountable team culture.
- Strategy, Vision & Planning: Ensure the platform growth and evolution aligns to the client’s business objectives. Own the end-to-end platform lifecycle roadmap, including upgrades, transformation, and optimization.
- Demand Management, Prioritization & Intake: Lead the demand intake process for all platform-related enhancements and changes. Ensure delivery achieves client strategic priorities and value outcomes.
- Financial Management & Business Value: Govern platform financial performance, ensuring adherence to budget. Identify and drive cost optimization opportunities and efficiency savings.
- Governance, Compliance, Security & Risk: Ensure robust ITIL-aligned governance and control frameworks are in place and executed. Execute the delivery of audit and compliance evidence.
- Service Delivery, Operations & Performance: Provide end-to-end oversight of platform delivery and operational service. Act as the client escalation point for platform or service issues.
- Supplier, Contract & Stakeholder Management: Manage vendor relationships, particularly with BMC and other client partners. Ensure contractual obligations and service levels are achieved.
Experience & Skills:
- Essential: Extensive experience in ITSM platform management, ideally within large-scale enterprise environments. Expertise in BMC Remedy, Helix, and CMDB (on-premise and SaaS). Proven track record of leading support and/or engineering teams delivering measurable outcomes.
- Leadership Attributes: Highly credible leader with strong technical grounding and real-world experience. Builds trust through authenticity, integrity, and mutual respect.
- Desirable: Experience in telecommunications or highly regulated industries. Exposure to platform transformation, cloud migration, or SaaS adoption programmes.
How To Apply: It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share your resume directly to the provided email address. We look forward to receiving your application!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability.
Senior Platform Service Manager – ITSM Technologies employer: Tech Mahindra
Tech Mahindra is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and engagement while fostering a 'serious fun' environment. With a commitment to professional growth, employees benefit from extensive training opportunities and the chance to lead high-performing teams in a globally recognised organisation dedicated to sustainability and innovation. Located in the UK, this role provides a unique opportunity to work closely with a major telecommunications provider, ensuring impactful contributions to strategic ITSM initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Platform Service Manager – ITSM Technologies
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tech Mahindra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tech Mahindra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tech Mahindra!
✨Direct Apply to Tech Mahindra
Let's not forget to apply directly through the Tech Mahindra website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Platform Service Manager – ITSM Technologies
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tech Mahindra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tech Mahindra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tech Mahindra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
