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For Companies At a Glance
- Tasks: Lead the design and delivery of innovative IT solutions in the telecom sector.
- Company: Join Tech Mahindra, a global leader in technology consulting and digital solutions.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a company committed to sustainability and innovation.
- Qualifications: 10+ years in IT with strong experience in BMC Helix solutions.
- Other info: Be part of a diverse team driving transformative change across industries.
The predicted salary is between 43200 - 72000 £ per year.
About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
Job Details:
- 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
- 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
- Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
- Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
- Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
- Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
- Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
- Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
- Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
- Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
- Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
- Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
- Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
- Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
- Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
- Experience working in Agile/Scrum development methodologies
- Strong communication and stakeholder management skills
How To Apply: It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share your resume directly to the provided email address. We look forward to receiving your application!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
Technical Specialist in Reading employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry and let them know you're on the hunt for a Technical Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your BMC Helix knowledge. Make sure you can talk confidently about your hands-on experience with ITSM solutions and how you've tackled challenges in past projects. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Tech Mahindra. Check out our website for the latest job postings and make sure your application stands out by tailoring it to the specific role.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Technical Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Specialist role. Highlight your experience in IT and specifically with BMC Helix solutions, as this will catch our eye and show us you're a great fit!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the job description, especially around telecom domain experience and solution delivery.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s easy, and you can review your application before submitting. Plus, it helps us keep everything organised!
How to prepare for a job interview at Tech Mahindra
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of BMC Helix and ITSM solutions. Be ready to discuss your hands-on experience with Incident, Problem, Change, and Request management. The more specific examples you can provide about your previous projects, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've debugged issues or improved processes. Highlight your ability to analyse AR System logs and API traces, as well as how you’ve ensured quality and performance in your past roles. This will demonstrate your technical prowess and analytical thinking.
✨Align with Business Needs
Be ready to discuss how you've collaborated with business stakeholders in the past. Emphasise your understanding of aligning technical solutions with business requirements, and how you maximised OOTB Helix capabilities while introducing customisations only when necessary.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Remember, it’s not just about what you know, but how well you can convey that knowledge to others.