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For Companies At a Glance
- Tasks: Lead multiple projects, manage client relationships, and ensure delivery excellence.
- Company: Join Navixus, a tech-savvy company focused on innovative solutions and client success.
- Benefits: Enjoy remote work, competitive pay, and comprehensive health benefits including paid time off.
- Why this job: Make a real impact on client journeys while learning from industry leaders in a supportive environment.
- Qualifications: 7+ years in project management, Agile experience, and knowledge of contact centre technologies required.
- Other info: Diversity is celebrated here; all qualified applicants are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Project Manager
Travel:_ 25%
Location: UK remote
Are you a Project Manager who has passion for driving strategy and delivering projects in response to Clients business needs? Are you responsible for managing multiple projects simultaneously? Are you the one who raises your hand for an opportunity to join new and interesting projects that challenge you? Are you comfortable communicating and presenting solutions to Client project leaders? If yes, please let us know and apply today!
At Navixus, we have a strong technical and operational community, and you will become a key contributor to our UK team. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills and technologies. At Navixus you will have the opportunity to impact a Client’s customer journey from start to finish.
Responsibilities:
- Overall project ownership for Navixus Client projects
- Assist with customer roadmaps and technology assessments
- Ability to lead customer requirements sessions
- Documentation and present
- Serve as a trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.
- Ability to meet tight timelines and budget restraints
- Assist with creating training materials, reference guides, playbooks and more.
- Work with the sales team to help size Client engagements and develop statements of work.
Qualifications for success:
- 7 or more years’ experience of Project Management experience
- Experience working as an Agile Scrum Master.
- Experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms.
- Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
- Industry experience with Genesys, CXone, Avaya, Aspect, Amazon Connect, Cisco or other contact center application vendors is highly desired
- Ability and desire to mentor lower level resources
- Bachelor’s degree in engineering or computer programming preferred.
Why you’ll love it here:
Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Project Manager employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially if you have experience as a Scrum Master. Being able to discuss your practical knowledge of Agile practices during interviews will demonstrate your capability to manage projects effectively.
✨Tip Number 2
Highlight your experience with cloud and on-premises contact centre solutions. Be prepared to share specific examples of how you've successfully managed projects involving these technologies, as this is a key requirement for the role.
✨Tip Number 3
Showcase your ability to communicate and present solutions clearly. Practice articulating complex technical concepts in a way that is accessible to clients, as this will be crucial in your role as a trusted adviser.
✨Tip Number 4
Network with professionals in the industry, particularly those who have experience with Genesys, CXone, or similar platforms. Engaging with others in the field can provide insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant Project Management experience, especially in Agile environments. Include specific examples of projects you've managed, focusing on your ability to meet tight timelines and budget constraints.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving strategy and delivering projects that meet client needs. Mention your experience with cloud services and contact centre technologies, as well as your ability to mentor others.
Showcase Your Communication Skills: Since the role involves presenting solutions to clients, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated project updates or led customer requirements sessions.
Highlight Continuous Learning: Mention any ongoing education or certifications related to Project Management or Agile methodologies. This shows your commitment to learning new skills and adapting to industry changes, which is valued by Navixus.
How to prepare for a job interview at Tech Mahindra
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles in detail. Highlight specific projects you've managed, focusing on your ability to handle multiple projects simultaneously and how you met tight timelines and budget constraints.
✨Demonstrate Agile Methodology Knowledge
Since experience as an Agile Scrum Master is crucial, be ready to explain your understanding of Agile principles. Share examples of how you've implemented Agile practices in past projects and the impact it had on project delivery.
✨Familiarise Yourself with Relevant Technologies
Research the technologies mentioned in the job description, such as Genesys, CXone, and Amazon Connect. Being knowledgeable about these platforms will show your commitment and readiness to engage with the tools used at Navixus.
✨Prepare for Client Interaction Scenarios
As a Project Manager, you'll need to communicate effectively with clients. Prepare for role-play scenarios where you might have to present solutions or lead customer requirements sessions, showcasing your ability to serve as a trusted adviser.
