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- Tasks: Lead multiple projects, manage client relationships, and ensure delivery excellence.
- Company: Join Tech Mahindra, a leader in IT services and consulting with a diverse workforce.
- Benefits: Enjoy medical, vision, dental insurance, paid time off, and a supportive work environment.
- Why this job: Make a real impact on client journeys while learning from industry leaders in a collaborative culture.
- Qualifications: 7+ years in project management, Agile experience, and knowledge of contact centre technologies required.
- Other info: Opportunities for mentorship and skill development across various teams.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Direct message the job poster from Tech Mahindra
Are you a Project Manager who has passion for driving strategy and delivering projects in response to Clients business needs? Are you responsible for managing multiple projects simultaneously? Are you the one who raises your hand for an opportunity to join new and interesting projects that challenge you? Are you comfortable communicating and presenting solutions to Client project leaders? If yes, please let us know and apply today!
At Navixus, we have a strong technical and operational community, and you will become a key contributor to our UK team. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills and technologies. At Navixus you will have the opportunity to impact a Client’s customer journey from start to finish.
Responsibilities:
- Overall project ownership for Navixus Client projects
- Assist with customer roadmaps and technology assessments
- Ability to lead customer requirements sessions
- Documentation and present
- Serve as a trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.
- Ability to meet tight timelines and budget restraints
- Assist with creating training materials, reference guides, playbooks and more.
- Work with the sales team to help size Client engagements and develop statements of work.
Qualifications for success:
- 7 or more years’ experience of Project Management experience
- Experience working as an Agile Scrum Master.
- Experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms.
- Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
- Industry experience with Genesys, CXone, Avaya, Aspect, Amazon Connect, Cisco or other contact center application vendors is highly desired
- Ability and desire to mentor lower level resources
- Bachelor’s degree in engineering or computer programming preferred.
Why you’ll love it here:
Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Project Management
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Industries
IT Services and IT Consulting
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Project Man employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Man
✨Tip Number 1
Network with professionals in the project management field, especially those who have experience with cloud and contact centre technologies. Attend industry events or webinars to connect with potential colleagues and learn about their experiences at Tech Mahindra.
✨Tip Number 2
Familiarise yourself with Agile methodologies and be prepared to discuss your experience as a Scrum Master. Highlight specific projects where you successfully implemented Agile practices to demonstrate your capability in managing multiple projects simultaneously.
✨Tip Number 3
Research Tech Mahindra's recent projects and client success stories. This will not only help you understand their business needs but also allow you to tailor your discussions during interviews to show how your skills align with their goals.
✨Tip Number 4
Prepare to showcase your ability to mentor and lead teams. Think of examples where you've guided junior team members or contributed to their professional development, as this is a valued trait for the Project Manager role at Tech Mahindra.
We think you need these skills to ace Project Man
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management experience, especially in Agile environments. Include specific examples of projects you've managed, focusing on your role and the outcomes achieved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for project management and your ability to meet client needs. Mention your experience with cloud services and contact centre technologies, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise skills such as leadership, communication, and problem-solving. Be sure to mention any experience you have with mentoring others, as this is valued by Tech Mahindra.
Showcase Continuous Learning: Demonstrate your commitment to professional development by mentioning any relevant certifications or training you've completed. This aligns well with the company's focus on learning and growth within their teams.
How to prepare for a job interview at Tech Mahindra
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles in detail. Highlight specific projects you've managed, focusing on your responsibilities, challenges faced, and how you overcame them. This will demonstrate your capability to handle multiple projects simultaneously.
✨Understand Agile Methodologies
Since the role requires experience as an Agile Scrum Master, brush up on Agile principles and practices. Be ready to explain how you've implemented Agile methodologies in past projects and how they benefited the team and the client.
✨Familiarise Yourself with Relevant Technologies
Research the technologies mentioned in the job description, such as Genesys, CXone, and Amazon Connect. Being knowledgeable about these platforms will show your commitment to the role and your ability to engage with clients effectively.
✨Prepare for Client Interaction Scenarios
Since the position involves serving as a trusted adviser to clients, prepare for scenarios where you might need to present solutions or lead requirements sessions. Practising how to communicate complex ideas clearly and confidently will be beneficial.
