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- Tasks: Provide desktop support and hardware services while collaborating with teams.
- Company: Join a leading tech company focused on innovative IT solutions.
- Benefits: Work in a dynamic office environment with growth opportunities.
- Why this job: Kickstart your tech career and gain hands-on experience in IT support.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
- Other info: Engage in team meetings and develop your skills in a supportive atmosphere.
100% Work from Office. If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Below is the Job Description for your reference.
- Receive call from service desk, L-1 Tech support & Executive support team.
- Provide Hardware break fix services for laptop & desktop, Provide hardware upgrade services for laptop & desktop.
- Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services.
- Provide desktop support, Provide LAN support (LAN admin support with touch services).
- Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network.
- Trouble ticket maintenance and Maintain file and print (Location specific).
- Site Inventory management and maintenance.
- Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports.
- Escalate the issues to management or next level as needed, Provide support for asset disposal services.
- Escalate and Coordinate with remote support team at offshore to get the user issues resolved.
- Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings.
- Implement the corrective/ preventive action identified.
- Co-ordination with the other support groups and Domains.
- Ensure that the policies and procedures set by Tech Mahindra are adhered to.
- Report the status to the higher management.
Preferred Skills:
- Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage).
- Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio, MS front page, MS one note, MS project, MS Internet Explorer and other standard desktop applications.
- Experience on using basic troubleshooting tools I.e RDP.
- Troubleshooting network issues, file issues with exposure to computer.
- Good understanding about tried infrastructure support services in a managed services model.
- Experience in working with cross-functional teams (IT Service Management framework).
L1 Desktop Support Engineer in Milton Keynes employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 Desktop Support Engineer in Milton Keynes
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, whether it's through LinkedIn or local meetups. You never know who might have a lead on that perfect L1 Desktop Support Engineer role.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of hardware and software support. We want to see you shine when it comes to real-world scenarios.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role, which we love to see!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace L1 Desktop Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the L1 Desktop Support Engineer role, so don’t be shy about showcasing your tech support expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Keep it friendly and professional, and don’t forget to mention your passion for tech support.
Show Off Your Skills: When filling out your application, make sure to highlight your experience with hardware troubleshooting and software installation. We love seeing candidates who can demonstrate their technical know-how and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Tech Mahindra
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware troubleshooting and software installations. Be ready to discuss your experience with MS Office, Adobe Acrobat, and any other relevant applications mentioned in the job description.
✨Showcase Your Communication Skills
As a Desktop Support Engineer, you'll be interacting with various teams and users. Practice explaining technical issues in simple terms. Think of examples where you've successfully communicated complex information to non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like a user unable to access their files or a network issue. Prepare by thinking through your past experiences and how you resolved similar problems.
✨Understand ITIL Processes
Familiarise yourself with ITIL delivery processes, as this is a preferred skill for the role. If you have an ITIL foundation certificate, be sure to mention it. Even if you don’t, showing that you understand the basics can set you apart.
