Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.
Years of Experience: Min. 15+ Years
The Program Governance, Risk & Value Realization Director/Manager is responsible for establishing and operating an integrated governance framework that ensures complex business and technology transformation programs are delivered predictably, risks are proactively managed, and intended business outcomes are realized.
This role serves as the independent oversight and assurance function for executive leadership, bringing together program governance, enterprise risk management, financial oversight, benefits realization, and decision support into a single operating model. The individual provides strategic visibility to senior stakeholders and enables informed decision-making through transparent reporting, actionable insights, and disciplined execution management.
A seasoned transformation professional with a consulting mindset who can seamlessly integrate Governance, Risk Management, and Value Realization disciplines to provide executive leadership with confidence that strategic programs are controlled, transparent, risk-aware, and delivering measurable business outcomes. This individual acts as the "single pane of glass" for program health, risk exposure, and realized value across complex enterprise transformation initiatives.
Key Responsibilities
Program Governance & Executive Oversight
Design and implement governance frameworks aligned to organizational and client objectives.
Establish Steering Committees (SteerCos), governance councils, reporting structures, and decision-making forums.
Define governance standards, stage gates, review mechanisms, escalation paths, and operating rhythms.
Drive adherence to program controls, delivery commitments, financial targets, and quality standards.
Ensure alignment across business, technology, delivery, vendor, and executive stakeholders.
Develop and maintain integrated RAID (Risks, Assumptions, Issues, Dependencies) frameworks.
Identify, assess, prioritize, and monitor delivery, technology, operational, financial, compliance, security, and adoption risks.
Lead risk reviews and facilitate mitigation planning with accountable owners.
Track remediation progress and ensure timely closure of high-impact risks and issues.
Escalate emerging concerns proactively and provide leadership with risk-informed recommendations.
Value Realization & Benefits Management
Define business case assumptions, value drivers, success metrics, KPIs, and benefit realization plans.
Establish mechanisms to measure financial and operational outcomes throughout the transformation lifecycle.
Track realization of cost savings, productivity improvements, revenue enhancements, customer experience improvements, and strategic outcomes.
Identify value leakage, benefit shortfalls, execution delays, and ownership gaps.
Recommend corrective actions to improve realization of anticipated benefits.
Executive Reporting & Decision Support
Develop executive dashboards, scorecards, governance packs, and management reports.
Consolidate delivery performance, financials, resource status, risks, milestones, dependencies, and value metrics into a single program view.
Translate complex program data into concise, decision-ready insights for CXOs and Steering Committees.
Provide trend analysis, predictive indicators, and recommendations to improve program outcomes.
Compliance, Quality & Continuous Improvement
Support audit readiness, compliance requirements, regulatory obligations, and internal control reviews.
Conduct periodic governance health assessments and maturity reviews.
Ensure quality gates, assurance checkpoints, and program standards are consistently applied.
Drive continuous improvement initiatives to strengthen governance effectiveness and delivery predictability.
Key Stakeholder Interactions
CIO, CTO, COO, CFO and Business Executives
Program Sponsors and Steering Committees
Business Process Owners and Functional Leads
Delivery Partners, Vendors and System Integrators
Internal Audit, Compliance and Quality Teams
Transformation Directors , Program Managers and Project Managers
PMO, Value Realization and Risk Teams
Required Qualifications‑Education
Bachelor's Degree in Engineering, Technology, Business Administration, Finance, or related discipline.
Master's Degree (MBA or equivalent) preferred.
Preferred Certifications
PMP / PgMP / PRINCE2
PMI‑RMP or Enterprise Risk Management Certification
MSP (Managing Successful Programmes)
SAFe Program Consultant (SPC) or equivalent Agile certification
Benefits Realization or Value Management certifications preferred
Core Competencies
Functional Expertise
Program Governance
Benefits & Value Realization
Transformation Management
Financial and Business Case Management
Compliance & Assurance
Leadership Capabilities
Executive Presence and Influence
Strategic Thinking
Structured Problem Solving
Decision Facilitation
Stakeholder Management
Negotiation and Conflict Resolution
Data-Driven Storytelling
Success Measures
The role will be measured through:
Governance compliance and decision effectiveness
Reduction in critical program risks and issue recurrence
Timely execution of mitigation and corrective actions
Accuracy and transparency of executive reporting
Achievement of planned business benefits and value targets
Program predictability across scope, schedule, budget, and outcomes
Stakeholder satisfaction and executive confidence
Improvement in overall transformation success rates
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
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Customer Delivery Head in London employer: Tech Mahindra
Tech Mahindra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among its 149,000+ professionals across the globe. With a strong commitment to employee growth, the company provides extensive training opportunities and encourages knowledge sharing, particularly in the fast-evolving field of automotive infotainment validation. Located in the UK, employees benefit from engaging directly with clients, contributing to meaningful projects while being part of a diverse and inclusive culture that values sustainability and social responsibility.
