At a Glance
- Tasks: Provide top-notch IT support and manage end-user computing services.
- Company: Join Tech Mahindra, a global leader in tech solutions and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Other info: Be part of a diverse team with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting cutting-edge technology in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.
Job Details:
Role Overview: The IT Support & Ops Specialist is responsible for delivering end-to-end End User Computing (EUC), Service Desk, and Field Support services while managing local IT infrastructure across plant environments. This role ensures reliable, responsive, and high-quality IT support for manufacturing operations, acting as the primary contact for end users and business stakeholders.
Primary Skill: End User Computing (EUC), Service Desk & Field Support Operations
Key Skills:
- End User Computing (EUC) Support
- Service Desk Operations (L1/L2 Support)
- Field / Desk-side Support
- Desktop & Laptop Troubleshooting
- Microsoft 365 (O365, Teams, Outlook)
- Active Directory / Azure AD
- ITSM Tools (Ivanti)
- Windows OS (10/11), Basic macOS
- Network Fundamentals (LAN, WAN, Wi-Fi, VPN)
- Server & Storage Basics
- Hardware & Peripheral Support (Printers, Scanners)
- Incident, Problem & Change Management (ITIL)
- Asset & Configuration Management
- Endpoint Security & Compliance
- Remote Support Tools (SCCM, Intune, TeamViewer)
- Factory / Manufacturing IT Support
Key Responsibilities:
- Manage and support desktops, laptops, mobile devices, and peripheral equipment.
- Ensure smooth functioning of collaboration tools such as Microsoft Teams and Office 365.
- Provide L1/L2 support via calls, emails, chat, and ITSM tools.
- Log, track, and resolve incidents and service requests within SLA timelines.
- Provide on-site technical support for hardware and software issues.
- Troubleshoot desktops, laptops, printers, and network connectivity issues.
- Act as an escalation point for high-priority or complex incidents.
- Support IT change implementation with proper approvals and risk control.
- Ensure adherence to IT security policies and audit requirements.
- Maintain SOPs, knowledge articles, and troubleshooting guides.
- Work closely with global IT teams, vendors, and plant stakeholders.
How To Apply: It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share your resume directly to the provided email address. We look forward to receiving your application!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
IT Support & Ops Specialist (End user computing and Service Desk Support) in Leicester employer: Tech Mahindra
Tech Mahindra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among its 150,000+ professionals across the globe. With a strong commitment to employee growth, you will have access to extensive training and development opportunities, ensuring your skills remain at the forefront of technology. Located in a vibrant area, the company promotes a culture of diversity and inclusion, making it a rewarding place to build a meaningful career in IT support and operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Ops Specialist (End user computing and Service Desk Support) in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tech Mahindra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tech Mahindra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tech Mahindra!
✨Direct Apply to Tech Mahindra
Let's not forget to apply directly through the Tech Mahindra website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support & Ops Specialist (End user computing and Service Desk Support) in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tech Mahindra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tech Mahindra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tech Mahindra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
