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- Tasks: Engineer complex Contact Center applications and lead CCaaS implementations.
- Company: Join a culture of positive change at Tech Mahindra.
- Benefits: Competitive salary, medical benefits, remote work, and paid time off.
- Other info: Diverse workforce with excellent career growth opportunities.
- Why this job: Make an impact with cutting-edge AWS solutions and empower clients.
- Qualifications: AWS certification and 7+ years in software development required.
The predicted salary is between 90000 - 130000 £ per year.
Are you a cloud-based Customer Experience Software Engineer with experience in the implementation of AWS Cloud contact center solutions, with a solid understanding of application development, coding, database structure and application security? If you love software engineering, developing processes such as functional specifications, design specifications, code, unit tests, system test plans, and feature test plans for high quality output, this is the perfect challenge for you!
Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As the Amazon Connect Senior Engineer, you will engineer the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business.
You will own the software development experience, be responsible for API integrations and Web service experience. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders.
If you are a seasoned developer, let us know and apply today.
Qualifications For Success:- Current AWS developer certification
- 3 or more years’ experience with Amazon Connect and UC environments
- 7 years of overall software development and/or CCaaS development experience
- Experience with software development, to include design, custom and common coding (using JavaScript, Python, Node.js preferred), and testing of real time systems
- Implementation of AWS Cloud contact center solutions
- Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance
- Discuss migration efforts in cloud contact center and aid as the Subject Matter Expert in the migration and deployment of the solutions
- Provide solution optimization and process improvement with unique template IVR and interaction routing
- Network infrastructure experience
- Experience creating and presenting technical design to stakeholders (technical and non-technical)
- Lead development for CCaaS implementations on client projects
- Ownership and responsibility for end-to-end solution development including:
- Routing strategy
- IVR design
- API approach and external data integrations
Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
The pay range for this role is £90,000 – £130,000 per annum. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.
Locations
Senior Software Engineer in Hampshire, Portsmouth employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Engineer in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to AWS and contact centre solutions. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to Amazon Connect. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining us. Plus, it shows you're serious about landing that Senior Software Engineer role!
We think you need these skills to ace Senior Software Engineer in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Software Engineer role. Highlight your experience with AWS, Amazon Connect, and any relevant coding languages like JavaScript or Python. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud-based solutions and how your past experiences make you the perfect fit for this role. Let us know what excites you about working with us at StudySmarter.
Showcase Your Projects: If you've worked on any relevant projects, be sure to mention them! Whether it's a CCaaS implementation or an API integration, we love seeing real-world examples of your work. This helps us understand your hands-on experience better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Tech Mahindra
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS Cloud contact centre solutions and Amazon Connect. Be ready to discuss your hands-on experience with coding, database structures, and application security. The more you can demonstrate your expertise, the better!
✨Prepare for Technical Questions
Expect to face some technical questions that will test your understanding of CCaaS development and API integrations. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've formulated ideas into solutions in past projects. Highlight your experience in designing IVR systems and routing strategies, and be ready to discuss how you've optimised processes in previous roles.
✨Demonstrate Team Collaboration
Since this role involves working with various teams, be ready to talk about your experience in team management and collaboration. Share specific instances where you've successfully worked with sales teams or clients to deliver high-quality outcomes.