At a Glance
- Tasks: Provide first-line IT support and troubleshoot common tech issues for users.
- Company: Join Tech Mahindra, a global leader in technology consulting and digital solutions.
- Benefits: Gain valuable experience, develop your IT skills, and work in a supportive environment.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be part of a team that empowers users and enhances their tech experience.
- Qualifications: Basic IT knowledge, willingness to learn, and prior helpdesk experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.
- Provide first-line support for end users via phone, email, or ticketing system
- Troubleshoot and resolve common IT issues, including:
- Password resets and account access issues
- Software installation and basic configuration
- Network connectivity (Wi-Fi, VPN)
- Set up and prepare IT equipment (laptops, desktops, mobile devices)
- Assist with onboarding and offboarding of employees (user accounts, hardware setup)
- Log, track, and update support tickets in the IT service management system
- Escalate more complex issues to senior IT staff when required
- Basic understanding of Windows operating systems and Microsoft 365
- Familiarity with common IT tools (e.g., ServiceNow)
- Relevant IT education or certification (or equivalent experience)
- Prior experience in a helpdesk or support role
- Willingness to learn and develop IT skills
It's easy to apply online; All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
Locations
Senior IT Support Technician - Network & Telecoms in Fort William, Highland employer: Tech Mahindra
Tech Mahindra is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from extensive growth opportunities within the life sciences sector, supported by a commitment to diversity and inclusion at all levels. With a focus on cutting-edge IT and AI solutions, team members are empowered to make a meaningful impact while building strong relationships with biopharma clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician - Network & Telecoms in Fort William, Highland
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Tech Mahindra!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Tech Mahindra.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Senior IT Support Technician - Network & Telecoms in Fort William, Highland
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Tech Mahindra and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Tech Mahindra
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Tech Mahindra.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Tech Mahindra will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
