At a Glance
- Tasks: Engage with stakeholders and enhance order management using ServiceNow.
- Company: Join Tech Mahindra, a global leader in technology consulting and digital solutions.
- Benefits: Full-time hybrid role with opportunities for professional growth and a diverse work environment.
- Other info: Be part of a team that values diversity and promotes a positive work culture.
- Why this job: Make a real impact by leveraging your skills in a dynamic and innovative company.
- Qualifications: 10-15 years of experience in business analysis with a focus on ServiceNow.
The predicted salary is between 60000 - 80000 £ per year.
About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.
Job Details
- Experience: 10 to 15 years
- Job Type: Full-time & Hybrid
- Domain: Telecom
Job Summary: We are seeking a highly skilled and experienced ServiceNow Business Analyst with a strong background in order management. The ideal candidate will possess extensive knowledge of the ServiceNow platform and its functionalities, particularly in relation to order management processes. This role requires a strategic thinker who can analyze business needs, translate them into technical requirements, and collaborate effectively with cross-functional teams to deliver innovative solutions.
Key responsibilities:
- Engage with stakeholders to gather and document business requirements related to order management.
- Analyze current order management processes and identify areas for improvement using ServiceNow.
- Translate business requirements into functional specifications for ServiceNow development teams.
- Collaborate with IT and business teams to design and implement ServiceNow solutions that enhance order management efficiency.
- Conduct user acceptance testing (UAT) and facilitate training sessions for end-users.
- Provide ongoing support and maintenance for ServiceNow applications related to order management.
- Stay updated on ServiceNow best practices and industry trends to ensure optimal use of the platform.
- Prepare and present reports on project status, risks, and issues to stakeholders.
Mandatory Skills:
- Proven expertise in ServiceNow, with a focus on order management functionalities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
- Experience in gathering and documenting business requirements.
Preferred Skills:
- Familiarity with ITIL processes and best practices.
- Experience with ServiceNow modules beyond order management, such as Incident Management, Change Management, or Asset Management.
- Knowledge of Agile methodologies and project management principles.
- Certifications related to ServiceNow or Business Analysis (e.g., Certified Business Analysis Professional - CBAP).
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 10-15 years of experience in business analysis, with a strong focus on ServiceNow.
- Demonstrated experience in order management processes and systems.
If you are a proactive and detail-oriented professional with a passion for leveraging ServiceNow to drive business success, we encourage you to apply for this exciting opportunity.
How To Apply: It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share your resume directly to the provided email address. We look forward to receiving your application!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tech Mahindra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tech Mahindra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tech Mahindra!
✨Direct Apply to Tech Mahindra
Let's not forget to apply directly through the Tech Mahindra website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Business Analyst in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tech Mahindra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tech Mahindra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tech Mahindra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
