At a Glance
- Tasks: Analyse business needs and enhance order management using ServiceNow.
- Company: Join Tech Mahindra, a global leader in tech consulting and digital solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by optimising order management processes with cutting-edge technology.
- Qualifications: Proven expertise in ServiceNow and strong business analysis skills required.
The predicted salary is between 60000 - 80000 £ per year.
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.
We are seeking a highly skilled and experienced ServiceNow Business Analyst with a strong background in order management. The ideal candidate will possess extensive knowledge of the ServiceNow platform and its functionalities, particularly in relation to order management processes. This role requires a strategic thinker who can analyze business needs, translate them into technical requirements, and collaborate effectively with cross-functional teams to deliver innovative solutions.
- Engage with stakeholders to gather and document business requirements related to order management.
- Analyze current order management processes and identify areas for improvement using ServiceNow.
- Translate business requirements into functional specifications for ServiceNow development teams.
- Collaborate with IT and business teams to design and implement ServiceNow solutions that enhance order management efficiency.
- Conduct user acceptance testing (UAT) and facilitate training sessions for end-users.
- Provide ongoing support and maintenance for ServiceNow applications related to order management.
- Stay updated on ServiceNow best practices and industry trends to ensure optimal use of the platform.
- Prepare and present reports on project status, risks, and issues to stakeholders.
Proven expertise in ServiceNow, with a focus on order management functionalities. Experience in gathering and documenting business requirements. Familiarity with ITIL processes and best practices. Experience with ServiceNow modules beyond order management, such as Incident Management, Change Management, or Asset Management. Knowledge of Agile methodologies and project management principles. Certifications related to ServiceNow or Business Analysis (e.g., Certified Business Analysis Professional - CBAP). Bachelor's degree in Business Administration, Information Technology, or a related field. ~10-15 years of experience in business analysis, with a strong focus on ServiceNow. ~ Demonstrated experience in order management processes and systems.
If you are a proactive and detail-oriented professional with a passion for leveraging ServiceNow to drive business success, we encourage you to apply for this exciting opportunity.
It's easy to apply online; All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst / Contracts Analyst in England
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Tech Mahindra!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst / Contracts Analyst in England
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Tech Mahindra, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Tech Mahindra
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Tech Mahindra’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
