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For Companies At a Glance
- Tasks: Design and develop innovative Cloud Contact Center solutions while mentoring fellow engineers.
- Company: Join Navixus, a leading tech firm driving digital transformation in customer journeys.
- Benefits: Enjoy competitive pay, health benefits, and generous paid time off.
- Why this job: Be part of a dynamic team shaping the future of customer experience technology.
- Qualifications: 5-8 years in IVR/ACD development and experience with cloud platforms like CXone.
- Other info: Remote work opportunity with a culture that celebrates diversity and positive change.
The predicted salary is between 36000 - 60000 £ per year.
Software Engineer – CCaaS – Cloud Contact Center (Mid to Sr. level) – UK
Location: Remote – England, UK
Travel: up to 10%
Position Type: Fulltime
Navixus (Formerly Eventus Solutions Group) was named the 2024 winner of the Top Certified Implementation Partner by NICE!
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Qualifications For Success:
- 5-8 or more years of IVR and ACD development experience
- 4 or more years of CXone (preferred), Genesys Cloud, Amazon Connect or other platform experience (Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8).
- CRM integration experience
- Bachelors degree in computer science, IT, or engineering preferred
Eventus Solutions Group, LLC, operating under the brand Navixus has successfully merged with its parent organization, Tech Mahindra. This strategic integration strengthens our operational efficiency, enhances our service offerings, and enables us to deliver even greater value to our clients. By combining complementary resources and capabilities, we are better positioned to drive innovation and maintain a competitive edge in the global market.
Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprise’s customer facing and back-office requirements. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
www.techmahindra.com/services/business-process-services/navixus/
Ccaas Engineer employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ccaas Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Navixus or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub profile showcasing your projects related to Cloud Contact Center platforms. This is your chance to demonstrate your expertise in IVR, ACD, and CRM integrations.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on coding challenges and system design questions. We recommend using platforms like LeetCode or HackerRank to sharpen your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Navixus. Don’t miss out on this opportunity!
We think you need these skills to ace Ccaas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CCaaS Engineer role. Highlight your IVR and ACD development experience, and don’t forget to mention any relevant platforms like NICE Cxone or Genesys Cloud. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud technology and how your experience aligns with our mission at Navixus. Let us know what excites you about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it’s resolving bugs or mentoring others, we love to see how you approach problem-solving and collaboration. It’s all about teamwork here at Navixus!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our awesome benefits package there!
How to prepare for a job interview at Tech Mahindra
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cloud Contact Center platforms, especially NICE Cxone. Be ready to discuss your experience with IVR and ACD development, as well as any CRM integrations you've worked on. This will show that you're not just familiar with the tech, but that you can also contribute meaningfully from day one.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled bugs or challenges in previous projects. Highlight your approach to unit testing and code reviews, as this is crucial for the role. Demonstrating your analytical thinking will impress the interviewers and show that you can handle the responsibilities of the position.
✨Emphasise Team Collaboration
Since you'll be working closely with other engineers and project managers, it's important to convey your teamwork skills. Share experiences where you've mentored others or contributed to onboarding processes. This will illustrate your ability to work well within a team and support the growth of your colleagues.
✨Align with Company Values
Familiarise yourself with Navixus's mission and values, particularly their focus on driving positive change and innovation. During the interview, express how your personal values align with theirs. This connection can set you apart and demonstrate that you're not just looking for a job, but a place where you can grow and contribute to their vision.
