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For Companies At a Glance
- Tasks: Join us in developing innovative Cloud Contact Center solutions and mentor fellow engineers.
- Company: Navixus, a leading tech firm focused on digital transformation and customer journeys.
- Benefits: Enjoy competitive pay, health insurance, remote work options, and generous paid time off.
- Why this job: Be part of a dynamic team driving positive change in the tech industry.
- Qualifications: 5-8 years in IVR/ACD development and experience with CXone or similar platforms.
- Other info: Great opportunities for career growth in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Software Engineer – CCaaS – Cloud Contact Center (Mid to Sr. level) – UK
Location: Remote – England, UK
Travel: up to 10%
Position Type: Fulltime
Navixus (Formerly Eventus Solutions Group) was named the 2024 winner of the Top Certified Implementation Partner by NICE!
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Qualifications For Success:
- 5-8 or more years of IVR and ACD development experience
- 4 or more years of CXone (preferred), Genesys Cloud, Amazon Connect or other platform experience (Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8).
- CRM integration experience
- Bachelors degree in computer science, IT, or engineering preferred
Eventus Solutions Group, LLC, operating under the brand Navixus has successfully merged with its parent organization, Tech Mahindra. This strategic integration strengthens our operational efficiency, enhances our service offerings, and enables us to deliver even greater value to our clients. By combining complementary resources and capabilities, we are better positioned to drive innovation and maintain a competitive edge in the global market.
Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprise’s customer facing and back-office requirements. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
www.techmahindra.com/services/business-process-services/navixus/
Ccaas Engineer employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ccaas Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend virtual meetups, and connect with current employees at Navixus. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to Cloud Contact Center platforms. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to IVR and ACD development. Practice coding challenges and be ready to discuss your past experiences in detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Navixus.
We think you need these skills to ace Ccaas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CCaaS Engineer role. Highlight your IVR and ACD development experience, and don’t forget to mention any relevant platforms like NICE Cxone or Genesys Cloud. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud technology and how your experience aligns with our mission at Navixus. Let us know what excites you about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve bugs and improve processes. Share specific instances where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Tech Mahindra
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially NICE Cxone and other cloud contact centre platforms. Brush up on your IVR and ACD development experience, as well as CRM integration. Being able to discuss these topics confidently will show that you're a strong candidate.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved bugs or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to work through challenges effectively.
✨Emphasise Team Collaboration
Since this role involves working closely with other engineers and project managers, be ready to talk about your experience in team settings. Highlight any mentoring or onboarding you've done, as it shows you can contribute to a positive team culture and help others grow.
✨Understand the Company Culture
Familiarise yourself with Navixus and Tech Mahindra’s mission and values. They focus on driving positive change and empowering employees. Be prepared to discuss how your personal values align with theirs, and how you can contribute to their goal of innovation and customer journey enhancement.
