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- Tasks: Translate technical requirements into functional ones and liaise between business and tech teams.
- Company: Join Navixus, a part of Tech Mahindra, known for its diverse and inclusive culture.
- Benefits: Enjoy medical, vision, dental insurance, paid time off, and more.
- Why this job: Be at the forefront of cloud telephony and make a real impact in tech.
- Qualifications: 5+ years as a Business Analyst with CCaaS and Agile experience.
- Other info: Great opportunity for career growth in a dynamic tech environment.
The predicted salary is between 28800 - 48000 £ per year.
Location: UK Remote
Employment: Full Time
Are you a Business Analyst with a passion for working with Agile/Scrum teams and the business? In this role, you will translate technical requirements into functional requirements and be the liaison between the business and technical teams for the deployment of a NICE CXone, Genesys Cloud, or Amazon Connect implementation. You will ensure that requirements and design are described clearly and don’t leave room for ambiguity.
As a Business Analyst at Navixus, you will work closely with the Client Scrum Master, participate in daily standup meetings, or fill-in as needed. You will work closely with Product owners from one or more Scrum teams to help with decisioning, development priorities and configurations of the business needs, as well as assist in testing and validation to ensure products are delivered to requirements. You will work closely with the technical team members as well and advocate for stakeholders all the while building trust with the Client.
Qualifications for success:
- 5 or more years of experience working as a Business Analyst in a technical environment
- Knowledge/exposure of CCaaS (Contact Center as a Service) and IVR (Interactive Voice Response)
- NICE CXone experience, Amazon Connect and/or Genesys Cloud experience (required)
- Experience working with Product owners
- Experience working in an Agile environment
- Experience performing testing/ validations of IVR call flows, and system configurations
- Contact Center cloud telephony design and/or implementation experience
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
Business Analyst employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Agile/Scrum teams. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your CCaaS and IVR knowledge. We all know that confidence is key, so practice explaining how you've translated technical requirements into functional ones in past roles.
✨Tip Number 3
Showcase your experience with testing and validation during interviews. Bring examples of how you’ve ensured products meet requirements, as this will demonstrate your attention to detail and commitment to quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with Agile/Scrum teams and any relevant CCaaS or IVR projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with NICE CXone, Genesys Cloud, or Amazon Connect.
Showcase Your Communication Skills: As a Business Analyst, clear communication is key. In your application, demonstrate how you've successfully liaised between technical and business teams in the past. We love seeing examples of how you've built trust with stakeholders!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Tech Mahindra
✨Know Your CCaaS Inside Out
Make sure you brush up on your knowledge of CCaaS platforms like NICE CXone, Genesys Cloud, and Amazon Connect. Be ready to discuss how you've used these tools in past projects and how they can benefit the business. This will show that you're not just familiar with the technology but also understand its practical applications.
✨Master Agile Methodologies
Since this role involves working closely with Agile/Scrum teams, it’s crucial to demonstrate your understanding of Agile principles. Prepare examples of how you've contributed to Agile projects, participated in standups, or collaborated with Product Owners. This will highlight your ability to fit into their workflow seamlessly.
✨Communicate Clearly and Confidently
As a Business Analyst, you'll need to bridge the gap between technical and non-technical teams. Practice explaining complex concepts in simple terms. During the interview, focus on clear communication to showcase your ability to articulate requirements without ambiguity.
✨Showcase Your Testing Experience
Be prepared to discuss your experience with testing and validating IVR call flows and system configurations. Share specific examples of how your testing ensured successful project outcomes. This will demonstrate your attention to detail and commitment to delivering quality results.
