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- Tasks: Provide desktop support and hardware services for laptops and desktops.
- Company: Join a leading tech company focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be part of a dynamic team solving real tech issues every day.
- Qualifications: Experience in desktop support and troubleshooting skills required.
- Other info: Great chance to grow your career in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Provide hardware break-fix services for laptop & desktop.
- Provide hardware upgrade services for laptop & desktop.
- Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services.
- Provide desktop support.
- Provide LAN support (LAN admin support with touch services).
- Provide support for sales team (Remote / Roaming users).
- Provide assistance for software distribution across the network.
- Trouble ticket maintenance.
- Maintain file and print (Location specific).
- Site inventory management and maintenance.
- Attend weekly / monthly review meetings with onsite and offshore team.
- Generate and provide weekly / monthly activity reports.
- Escalate issues to management or next level as needed.
- Provide support for asset disposal services.
- Escalate and coordinate with remote support team at offshore to resolve user issues.
- Participate in informal team meetings, client meetings, internal operations meetings, and quality review meetings.
- Implement corrective/preventive actions identified.
- Coordinate with other support groups and domains.
- Ensure adherence to policies and procedures set by Tech Mahindra.
- Report status to higher management.
Preferred Skills
- Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage).
- Excellent experience in installation and troubleshooting MS Office, Adobe Acrobat, MS Outlook, MS Visio, MS Front Page, MS OneNote, MS Project, MS Internet Explorer, and other standard desktop applications.
- Experience using basic troubleshooting tools (e.g., RDP).
- Troubleshooting network issues and file issues with exposure to computers.
- Good understanding of tried infrastructure support services in a managed services model.
- Experience working with cross-functional teams (IT Service Management framework).
L1 Desktop Support Engineer in Milton Keynes employer: Tech Mahindra Limited
Contact Detail:
Tech Mahindra Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 Desktop Support Engineer in Milton Keynes
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, especially those already working at Tech Mahindra. LinkedIn is your best mate here – connect with current employees and drop them a message to learn more about the company culture and any insider tips.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills related to desktop support and be ready to discuss your experience with hardware and software troubleshooting. We want to see you shine, so practice common interview questions and have some examples ready to show off your problem-solving skills.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Since this role involves working with cross-functional teams, be sure to highlight any past experiences where you collaborated effectively. Share stories that demonstrate your ability to communicate and coordinate with others, especially in high-pressure situations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. So, get your application in and let’s get the ball rolling!
We think you need these skills to ace L1 Desktop Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hardware break-fix services and desktop support. We want to see how your skills match up with the responsibilities listed in the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the L1 Desktop Support Engineer role. Mention specific examples of how you've provided support in previous roles, especially with LAN and software distribution.
Show Off Your ITIL Knowledge: If you’ve got an ITIL foundation certificate, flaunt it! Even if you don’t, let us know about your exposure to ITIL delivery processes. This will show us that you understand the framework we work within and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Tech Mahindra Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software troubleshooting, especially for the applications mentioned in the job description. Be ready to discuss your experience with MS Office, Adobe Acrobat, and any other relevant tools. This will show that you're not just familiar with them, but that you can handle issues as they arise.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot network problems or manage desktop support for remote users. This will help illustrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with ITIL Processes
Since exposure to ITIL delivery processes is preferred, it’s a good idea to understand the basics of ITIL and how it applies to service management. If you have an ITIL foundation certificate, mention it! Even if you don’t, showing that you know the principles can set you apart.
✨Be Ready for Team Dynamics
This role involves working with cross-functional teams, so be prepared to discuss your experience collaborating with others. Think about how you’ve participated in team meetings or coordinated with different support groups. Highlighting your teamwork skills will demonstrate that you can fit into their culture.
