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- Tasks: Join us as a Software Engineer to design and develop Cloud Contact Center solutions.
- Company: Navixus, part of Tech Mahindra, is a leader in digital transformation and customer journey solutions.
- Benefits: Enjoy remote work, medical, dental, vision insurance, and generous paid time off.
- Why this job: Be part of a dynamic team driving innovation and positive change in the tech industry.
- Qualifications: 5-8 years in IVR and ACD development; experience with CXone or similar platforms preferred.
- Other info: We celebrate diversity and provide reasonable accommodations for applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote - England, UK
Travel: up to 10%
Position Type: Fulltime
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Qualifications For Success:
- 5-8 or more years of IVR and ACD development experience
- 4 or more years of CXone (preferred), Genesys Cloud, Amazon Connect or other platform experience (Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8)
- CRM integration experience
- Bachelors degree in computer science, IT, or engineering preferred
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.
Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
Software Engineer - CCaaS - Cloud Contact Center (England) employer: Tech Mahindra Business Process Services
Contact Detail:
Tech Mahindra Business Process Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineer - CCaaS - Cloud Contact Center (England)
✨Tip Number 1
Familiarise yourself with the NICE Cxone platform and other relevant cloud contact centre technologies. Understanding their features and functionalities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Navixus or Tech Mahindra on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your experience with IVR and ACD development in detail. Be ready to share specific examples of projects you've worked on, challenges you've faced, and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight any mentoring or leadership experiences you have had in your previous roles. Since the position involves mentoring others, demonstrating your ability to guide and support team members will make you a more attractive candidate.
We think you need these skills to ace Software Engineer - CCaaS - Cloud Contact Center (England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IVR and ACD development, as well as any specific platforms like NICE Cxone, Genesys Cloud, or Amazon Connect. Use keywords from the job description to align your skills with what Navixus is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Cloud Contact Center technologies and how you can contribute to their mission of driving positive change and innovation.
Showcase Your Projects: If you have worked on relevant projects, include them in your application. Describe your role, the technologies used, and the impact of your work. This will demonstrate your hands-on experience and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Software Engineer role.
How to prepare for a job interview at Tech Mahindra Business Process Services
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IVR and ACD development, as well as your familiarity with platforms like NICE Cxone, Genesys Cloud, or Amazon Connect. Bring examples of past projects that highlight your technical expertise.
✨Demonstrate Team Collaboration
Since the role involves working closely with other engineers and project managers, be ready to share experiences where you successfully collaborated on a project. Highlight your ability to mentor others and contribute to team success.
✨Understand the Company Culture
Familiarise yourself with Navixus's mission and values, especially their focus on driving positive change and empowering employees. This will help you align your answers with their culture during the interview.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready about the company's approach to digital transformation and how they support employee growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
