Required Experience & Skills
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15+ years of IT experience, including substantial hands-on experience with hyperscaler platforms (AWS preferred; Azure/GCP an advantage) and a proven track record of leading complex cloud transformation, platform engineering or enterprise DevOps programmes.
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Demonstrated success managing multi-vendor engagements involving hyperscalers, technology service providers and enterprise clients.
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Hands-on hyperscaler expertise across AWS cloud services (compute, networking, IAM, security, EKS and landing zones), Kubernetes, DevSecOps, CI/CD, Infrastructure as Code (Terraform/CloudFormation/CDK) and Internal Developer Platforms.
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Practical experience with AI and GenAI in engineering delivery, such as AI-assisted development tools, agentic workflows, Amazon Bedrock/Amazon Q or equivalent services, MCP-based integrations and AI-enabled platform automation, along with an understanding of responsible AI, security and governance considerations.
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Experience with Agile delivery, sprint governance, programme financials and executive reporting.
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Proven ability to manage senior stakeholders, competing priorities, escalations and complex cross-organisational dependencies.
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Strong commercial awareness, including resource planning, delivery budgets and change control.
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Excellent communication, negotiation, leadership and problem-solving skills.
Service Delivery Manager in London employer: Tech M Europe
Tech M Europe is an attractive employer due to its focus on professional development and engagement in innovative projects. The company promotes a collaborative work culture that encourages employees to enhance their skills and advance their careers.
