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- Tasks: Provide tech support, troubleshoot issues, and maintain systems for users.
- Company: Tech Etch is a leading manufacturer in precision-engineered components and flexible circuits.
- Benefits: Enjoy competitive pay, bonuses, tuition assistance, and 20 vacation days plus holidays.
- Other info: This is an on-site full-time role with occasional travel to the Fall River facility.
- Why this job: Join a positive team focused on innovation and personal growth in a dynamic industry.
- Qualifications: 2-5 years of IT support experience and relevant certifications like CompTIA A+ required.
The predicted salary is between 28800 - 43200 £ per year.
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WHO WE ARE
Tech Etchis a leading manufacturer specializing in precision-engineered components and flexible printed circuits, serving the Aerospace and Defense, Medical Devices, and Electronics and Telecommunications industries. Our mission is to inspire, create, and provide innovative solutions that enhance lives globally. We foster meaningful, long-term partnerships between our employee-owners and industry leaders, building a united team that values positivity, teamwork, and continuous growth.
Description
WHO WE ARE
Tech Etchis a leading manufacturer specializing in precision-engineered components and flexible printed circuits, serving the Aerospace and Defense, Medical Devices, and Electronics and Telecommunications industries. Our mission is to inspire, create, and provide innovative solutions that enhance lives globally. We foster meaningful, long-term partnerships between our employee-owners and industry leaders, building a united team that values positivity, teamwork, and continuous growth.
Summary
The IT support technician will assist computer users with the operation/repair of systems and other technical equipment.
The IT Support Technician provides technical assistance to users by troubleshooting, configuring, testing, and upgrading computer software and hardware, with the ability to communicate with a variety of users. Working as part of the IT Team, the IT Support Technician seeks to ensure that the uptime and performance of the computers meet the needs of the users.
Essential Functions
- Assume first-level support of help desk calls.
- Install and configure software and hardware.
- Set up company workstations, laptops, and tablets.
- Maintain hardware/software asset management system.
- Troubleshoot issues and outages with users.
- Upgrade computer systems with new releases and models.
- Develop expertise to train users on new technologies.
- Audio/visual experience
Competencies
- Candidate will have practical knowledge of and experience with desktop support, remote support software
- Specific areas of expertise include Windows operating systems, Microsoft Office 365, TeamViewer Remote Support, Cylance end-point protection, Epicor ERP, and Audio/Visual.
- Strong troubleshooting skills, self-motivated with the ability to quickly learn technologies and products; interacts well with users.
- Good analytical and critical thinking capabilities.
- High level problem-solving skills.
- Must be dependable and flexible, when necessary, with the ability to work extra hours, if required.
- Strong time management skills with attention to details.
- Strong written and verbal communication skills
Travel
Occasional travel to the Fall River facility is expected for this position to support both offices.
Required Education And Experience
- Two to five years ofIT technical/help desk experience, or any similar combination of education and experience.
- Professional certifications required, such as CompTIA A+, CompTIA Network+, or Microsoft.
Work Authorization/Security Clearance (if applicable)
ITAR compliance
Benefits & Perks
- Competitive Pay with Bonus Potential
- Quarterly & Personal Performance Bonus Opportunities
- Tuition Assistance Program
- Employee Stock Ownership
- 20 Vacation Days + 10 Holidays
- 401k with Company Match
- Wellness Incentive Program
- Employee Assistance Program
Expected Hours of Work
This is a full-time position on-site. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
HEAR FROM OUR TEAM:https://youtu.be/_dOS4Z7-Loo
Tech Etch is an EOE/Veterans/Disabled/LGBT employer.
Founded in 1964, Tech Etch operates facilities in Plymouth, MA, Fall River, MA, and Litchfield, MN
ISO 9001:2015,ISO 13485:2016, andAS9100D certified.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Other
Job function
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Job function
Information Technology
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Industries
Industrial Machinery Manufacturing
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IT Support Technician employer: Tech Etch
Contact Detail:
Tech Etch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft Office 365. Having hands-on experience or even a basic understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to solve problems, as this is crucial for an IT Support Technician role.
✨Tip Number 3
Network with current or former employees of Tech Etch on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application and interview.
✨Tip Number 4
Prepare to demonstrate your communication skills, as the role requires interaction with various users. Practise explaining technical concepts in simple terms, as this will show your ability to connect with non-technical staff effectively.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Support Technician role at Tech Etch. Understand the essential functions and competencies required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous IT technical or help desk experience. Mention specific software and hardware you have worked with, such as Windows operating systems and Microsoft Office 365, to demonstrate your suitability for the role.
Showcase Problem-Solving Skills: Since strong troubleshooting skills are crucial for this position, provide examples in your application that showcase your analytical and critical thinking capabilities. Describe situations where you successfully resolved technical issues.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your enthusiasm for the role and the company. Mention how your values align with Tech Etch's mission of providing innovative solutions and fostering teamwork.
How to prepare for a job interview at Tech Etch
✨Know Your Tech
Brush up on your knowledge of Windows operating systems, Microsoft Office 365, and remote support software like TeamViewer. Being able to discuss these tools confidently will show that you're prepared for the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Highlight your analytical and problem-solving skills, as these are crucial for an IT Support Technician.
✨Communicate Clearly
Since you'll be interacting with various users, practice explaining technical concepts in simple terms. Good verbal communication is key to ensuring users understand the solutions you provide.
✨Demonstrate Flexibility and Dependability
Be ready to discuss your willingness to work extra hours or travel if needed. Emphasising your reliability and adaptability can set you apart from other candidates.