At a Glance
- Tasks: Configure and maintain scalable products, support customers, and drive process improvements.
- Company: Bain & Company, a top-ranked global consultancy known for its inclusive culture.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Dynamic team with opportunities for growth and a commitment to social impact.
- Why this job: Join a leading firm to make a real impact on innovative projects and client success.
- Qualifications: 3-5 years of experience in product management and strong troubleshooting skills.
The predicted salary is between 60000 - 75000 £ per year.
Bain & Company is consistently recognized as one of the world’s best places to work, including the #1 ranked consulting firm on Glassdoor. We build extraordinary teams by bringing together diverse backgrounds, experiences, and perspectives in an inclusive environment where individuals can thrive professionally and personally.
Job Summary
This role serves as a key technical resource responsible for configuring and maintaining scalable products to support Bain's External Talent Function (ETF), providing customer support, driving process improvements, and delivering comprehensive documentation. This role sits at the intersection of product management and technical operations. The role focuses on optimizing the product experience through collaboration with product teams, vendors, and internal stakeholders. The objectives include eliciting and implementing technical solutions aligned with the product roadmap, addressing customer and team support needs, and enhancing operational efficiency through automation and process improvements. Expected outcomes involve reliable application performance, robust troubleshooting capabilities, effective cross-team collaboration, and well-documented technical resources to support product implementations and enhancements.
What You Will Do
- Product management and delivery (50%)
- Partner with stakeholders to translate requirements into product enhancements/requests
- Collaborate where appropriate on pilots, customer communication and training
- Track and analyze key metrics, distilling to critical insights and actionable findings
- Configure technical solutions that are implemented at scale for the product roadmap, appropriately testing and iterating based on customer feedback
- Work with vendor technical/support teams to optimize the Bain experience with the product, submit feature requests, manage bugs etc.
- Product maintenance and customer support (30%)
- Monitors health of applications, reporting on trends and recommending potential route causes
- Provides 2nd level advanced troubleshooting support for local & regional TSG teams
- Demonstrate advanced technology/product knowledge and advanced troubleshooting abilities
- Acts as main technical support for scaled pilots
- Drive process improvements (10%)
- Looks for opportunities to leverage automation/scripting to drive process improvements
- Documentation (10%)
- Delivers technical documentation & KB articles to support product pilots, upgrades and enhancements
About You
- 3-5 years of experience; Avature or other systems related experience preferred
- Proficient in troubleshooting and debugging complex technical issues
- Analytical skills to optimize workflows and improve team efficiency through automation / familiarity with automation tools and scripting languages for process improvements
- Strong communication skills to elicit requirements and provide clear updates to stakeholders
- Ability to translate complex technical processes into user-friendly documentation to support various stakeholders
- Experience working in a corporate environment
- Experience solving complex issues in software tools and turning findings into actionable next steps
- End User Support & Troubleshooting, Configuration Enhancements & Updates, Evaluations & Reporting or Managed Service Provider Experience participating in vendor product evaluation, selection, and implementation processes, including requirements gathering, stakeholder alignment, solution comparison, and deployment support
About Us
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 63 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
Senior Analyst, TSG Product Management employer: Tech Economy
Bain & Company is an exceptional employer, renowned for fostering a collaborative and inclusive work culture that empowers employees to thrive both professionally and personally. With a strong commitment to employee growth, the company offers extensive training opportunities and encourages innovation through diverse perspectives, making it an ideal place for those looking to make a meaningful impact in the consulting industry. Located in a vibrant city, Bain provides a dynamic environment where talented individuals can engage with ambitious projects and contribute to transformative change.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, TSG Product Management
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Analyst, TSG Product Management at Tech Economy!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tech Economy or be willing to refer you for that Senior Analyst, TSG Product Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tech Economy who’s on the lookout for their next Senior Analyst, TSG Product Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Analyst, TSG Product Management role at Tech Economy!
We think you need these skills to ace Senior Analyst, TSG Product Management
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tech Economy. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tech Economy
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tech Economy. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
