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- Tasks: Provide 1st/2nd line IT support and resolve diverse technical issues.
- Company: Join an award-winning MSP with a collaborative and dynamic culture.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Why this job: Be the tech hero, solving problems and making a real difference for clients.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for technology.
- Other info: Work in a vibrant environment with excellent career progression opportunities.
The predicted salary is between 28000 - 35000 £ per year.
Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1st/2nd line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors. This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets. The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.
Key Responsibilities:
- Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.
- Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.
- Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.
- Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation.
- Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery.
Key Skills and Experience:
- Commercial experience in an IT Support role, ideally within an MSP or client-facing environment.
- Strong Windows 10/11 troubleshooting and deployment knowledge.
- Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams).
- Foundational knowledge of Active Directory, Group policy, DNS and DHCP.
- Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting.
- Excellent customer service, written and verbal communication skills.
If of interest please apply.
1st/2nd Line Support in Southampton employer: Tech Connect Group
Contact Detail:
Tech Connect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support in Southampton
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Brush up on your Windows troubleshooting and Microsoft 365 knowledge. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace 1st/2nd Line Support in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 1st/2nd Line Support. Highlight your experience with Windows endpoints, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your customer service experience – it’s key in this client-facing role.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tech Connect Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you're not just familiar with the tech but can also apply your knowledge effectively.
✨Demonstrate Your Customer Service Skills
Since this role is client-facing, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional support in previous roles. This will help the interviewers see that you can communicate clearly and maintain a positive relationship with clients.
✨Show Your Problem-Solving Ability
Be ready to discuss how you approach problem-solving. Think of a few examples where you identified recurring issues and proposed solutions. This will demonstrate your proactive mindset and ability to improve service delivery, which is key for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the types of projects you might be involved in. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.