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- Tasks: Support customers by solving complex parts queries and delivering top-notch service.
- Company: Join a leading automotive company with a focus on teamwork and innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be the go-to expert in parts sales and make a real difference for customers.
- Qualifications: Strong automotive parts knowledge and excellent customer service skills required.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 37000 - 40000 £ per year.
Location: Warwick, CV34 6TE
Hours: 40 hours per week | between 08:00 - 17:00 Monday to Friday
Salary: between £37,000.00 - £40,000.00 pa DOE
Are you a parts expert who thrives on solving complex queries and delivering outstanding customer service? We are looking for a Senior Parts Sales Advisor to play a key role in supporting customers, driving parts accuracy, and being the go-to specialist for technical parts advice.
What you will be doing:
- Handling customer enquiries via phone and email with confidence and expertise
- Identifying and supplying the correct parts first time, every time
- Preparing quotes and promoting genuine OE parts
- Acting as the first point of contact for complex and escalated parts queries
- Managing parts data, vehicle BOMs and engineering changes within electronic parts catalogues
- Working closely with engineering and technical teams to resolve issues and improve accuracy
- Identifying part failure trends and producing technical parts bulletins
What we are looking for:
- Strong automotive parts knowledge with hands-on aftermarket experience
- Proven ability to deliver excellent customer service in a fast-paced environment
- Confident communicator with professional telephone manner
- Technically minded, with the ability to interpret parts data and engineering changes
- A collaborative team player who enjoys sharing knowledge
Senior Parts Sales Advisor employer: Tech Connect Group
Contact Detail:
Tech Connect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts Sales Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Senior Parts Sales Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your parts knowledge and customer service skills. Think of real-life examples where you've solved complex queries or delivered outstanding service, as these will really impress potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that suit you best, and tailor your approach to show how you can be the go-to specialist they need.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Parts Sales Advisor
Some tips for your application 🫡
Show Off Your Parts Knowledge: Make sure to highlight your automotive parts expertise in your application. We want to see how your hands-on experience can help us deliver top-notch service to our customers.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Senior Parts Sales Advisor role. We love seeing how you connect your background to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tech Connect Group
✨Know Your Parts Inside Out
Make sure you brush up on your automotive parts knowledge before the interview. Familiarise yourself with common parts, their functions, and any recent trends in the industry. This will help you answer technical questions confidently and show that you're the expert they're looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you solved complex queries or turned a dissatisfied customer into a happy one. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Style
Since you'll be handling customer enquiries over the phone and via email, practice your professional telephone manner. You might want to do mock calls with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Collaborate and Share Knowledge
Be ready to discuss how you work as part of a team. Think of examples where you've collaborated with engineering or technical teams to resolve issues. Highlighting your teamwork skills will show that you're not just a parts expert but also a valuable team player.
