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- Tasks: Provide 1st/2nd line IT support and resolve diverse technical issues.
- Company: Award-winning MSP with a collaborative and dynamic work environment.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Exciting role with varied tasks and potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in client support.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer service focus.
The predicted salary is between 25000 - 35000 £ per year.
Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1/2 line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors. This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets. The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.
Key Responsibilities:
- Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.
- Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.
- Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.
- Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation.
- Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery.
Key Skills and Experience:
- Commercial experience in an IT Support role, ideally within an MSP or client-facing environment.
- Strong Windows 10/11 troubleshooting and deployment knowledge.
- Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams).
- Foundational knowledge of Active Directory, Group policy, DNS and DHCP.
- Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting.
- Excellent customer service, written and verbal communication skills.
If of interest please apply!
1st/2nd Line Support in Salisbury employer: Tech Connect Group
Contact Detail:
Tech Connect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support in Salisbury
✨Tip Number 1
Get your networking game on! Brush up on your TCP/IP and subnetting knowledge. When you’re chatting with potential employers, drop in some technical terms to show you know your stuff.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. Focus on explaining your troubleshooting process for Windows 10/11 and Microsoft 365 issues clearly and confidently.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled difficult situations in the past. Employers love candidates who can communicate effectively and keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we’re always looking for passionate individuals who want to grow in a supportive environment.
We think you need these skills to ace 1st/2nd Line Support in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows and Microsoft 365, to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our needs. Be sure to mention any client-facing experience you've had, as this role is all about communication!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love candidates who can demonstrate their troubleshooting skills, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tech Connect Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and networking basics. Be ready to discuss troubleshooting methods and share examples of how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Demonstrate Your Customer Service Skills
Since this role is client-facing, it's crucial to highlight your customer service experience. Prepare examples where you've successfully communicated with clients or resolved their issues. Show them that you can maintain a professional demeanor, even under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common technical issues you might encounter in this role and how you would handle them. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Show Enthusiasm for Learning
This position is perfect for someone who enjoys a varied workload. Express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you're pursuing, as this shows your commitment to professional development and staying updated with industry trends.