At a Glance
- Tasks: Lead and build a brand-new service department from the ground up.
- Company: Established engineering and industrial automation business with a focus on innovation.
- Benefits: Competitive salary, company van, overtime pay, private medical, and generous holiday allowance.
- Other info: Enjoy a dynamic work environment with opportunities for leadership and growth.
- Why this job: Shape the future of a new service department and make a real impact.
- Qualifications: Experience in service management and a background in industrial automation.
Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up.
THE ROLE
- You'll own the department end to end: strategy, operations, profitability and people.
- Design and launch the service strategy, offerings, SLAs and pricing from scratch.
- Build the operational backbone: job scheduling, resource planning, reporting and service standards.
- Own the department's budget, margins, profitability and KPIs.
- Identify recurring revenue, maintenance contracts and account growth opportunities.
- Recruit, lead and develop the service team as it scales.
- Act as the senior point of contact for key customers and manage escalations.
WHAT YOU'LL NEED
- Experience managing a service, support, maintenance or operations function.
- A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems.
- Strong commercial awareness, with budget and profitability ownership.
- A track record of building processes and systems from the ground up.
- Strong leadership, customer relationship and stakeholder management skills.
NICE TO HAVE
- Experience launching or transforming a service division or business unit.
- Knowledge of field service management software and CRM platforms.
- Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.).
- Project management qualification.
THE PACKAGE
- £50,000-£60,000 depending on experience.
- Company van.
- Flat-rate overtime for every hour above 38 per week.
- Generous standby, call-out and onsite allowances paid on top.
- BUPA private medical, pension and death-in-service cover (2x salary).
- 25 days holiday plus 8 bank holidays.
- 38-hour week with an early Friday finish (2pm).
Service Manager in Coventry employer: Tech Connect Group
Tech Connect Group is an excellent employer, offering a dynamic work environment in Nuneaton where innovation thrives. With competitive pay and a strong focus on employee development, team members are encouraged to grow their skills in electronics assembly while collaborating with dedicated engineering and quality teams. Join us to be part of a fast-growing company that values your contributions and fosters a culture of continuous improvement.
We think you need these skills to ace Service Manager in Coventry
Service Management
Operations Management
Budget Management
Profitability Analysis
Customer Relationship Management
Stakeholder Management
Team Leadership
