At a Glance
- Tasks: Lead and build a brand-new service department from the ground up.
- Company: Established engineering and industrial automation business with a focus on innovation.
- Benefits: Competitive salary, company van, overtime pay, private medical, and generous holiday allowance.
- Other info: Enjoy a dynamic work environment with opportunities for leadership and growth.
- Why this job: Shape the future of a new service department and make a real impact.
- Qualifications: Experience in service management and a background in industrial automation.
Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up.
THE ROLE
- You'll own the department end to end: strategy, operations, profitability and people.
- Design and launch the service strategy, offerings, SLAs and pricing from scratch.
- Build the operational backbone: job scheduling, resource planning, reporting and service standards.
- Own the department's budget, margins, profitability and KPIs.
- Identify recurring revenue, maintenance contracts and account growth opportunities.
- Recruit, lead and develop the service team as it scales.
- Act as the senior point of contact for key customers and manage escalations.
WHAT YOU'LL NEED
- Experience managing a service, support, maintenance or operations function.
- A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems.
- Strong commercial awareness, with budget and profitability ownership.
- A track record of building processes and systems from the ground up.
- Strong leadership, customer relationship and stakeholder management skills.
NICE TO HAVE
- Experience launching or transforming a service division or business unit.
- Knowledge of field service management software and CRM platforms.
- Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.).
- Project management qualification.
THE PACKAGE
- £50,000-£60,000 depending on experience.
- Company van.
- Flat-rate overtime for every hour above 38 per week.
- Generous standby, call-out and onsite allowances paid on top.
- BUPA private medical, pension and death-in-service cover (2x salary).
- 25 days holiday plus 8 bank holidays.
- 38-hour week with an early Friday finish (2pm).
Service Manager in Coventry employer: Tech Connect Group
Join a forward-thinking engineering and industrial automation company in Coventry as a Service Manager, where you will have the unique opportunity to build and lead a brand-new service department from the ground up. With a strong focus on employee development, competitive salary packages, and generous benefits including private medical cover and flexible working hours, this role offers a rewarding environment for those looking to make a significant impact while enjoying a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Coventry
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Tech Connect Group!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Service Manager position at Tech Connect Group, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Tech Connect Group is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Service Manager role at Tech Connect Group!
We think you need these skills to ace Service Manager in Coventry
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Tech Connect Group and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Tech Connect Group
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Tech Connect Group.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Tech Connect Group, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
