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- Tasks: Resolve tech issues and support projects in a dynamic IT environment.
- Company: Join an award-winning MSP with a collaborative culture.
- Benefits: Gain hands-on experience, competitive pay, and career growth opportunities.
- Other info: Work in vibrant offices in Salisbury or Southampton.
- Why this job: Be the go-to tech hero for clients and make a real difference.
- Qualifications: Full UK driving licence and a passion for tech support.
The predicted salary is between 30000 - 40000 £ per year.
Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1/2 line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors. This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets. The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.
Key Responsibilities:
- Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.
- Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.
- Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.
- Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation.
- Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery.
1st/2nd Line Support employer: Tech Connect Group
Contact Detail:
Tech Connect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Windows endpoints, Microsoft 365, and server environments. Being able to discuss these topics confidently will impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace 1st/2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows endpoints and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your tech wizardry!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your background makes you a great fit. We love hearing about your passion for tech and client-facing roles.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re looking for candidates who can think on their feet and come up with modern solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tech Connect Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows endpoints, Microsoft 365, and core business applications. Be ready to discuss how you've resolved issues in the past and demonstrate your understanding of tools like Intune and server environments.
✨Show Off Your Communication Skills
Since this is a client-facing role, practice explaining technical concepts in simple terms. Think about examples where you've had to communicate effectively with clients or team members, whether over the phone, virtually, or in person.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific support scenarios. Think about common issues you've encountered and how you would approach resolving them while maintaining high-quality service and clear communication.
✨Demonstrate Your Problem-Solving Mindset
Employers love candidates who can proactively identify issues and suggest solutions. Come prepared with examples of recurring technical problems you've tackled and how you contributed to improving processes or the internal knowledge base.