At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic team focused on innovative tech solutions.
- Benefits: Flexible freelance role with competitive pay and diverse experiences.
- Other info: Perfect for tech-savvy individuals looking for flexible work opportunities.
- Why this job: Gain hands-on experience while helping others with tech challenges.
- Qualifications: Strong troubleshooting skills and basic networking knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a reliable and flexible
IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's
Key Responsibilities
- Provide on-site IT support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software as per organizational standards.
- Perform IMAC (Install, Move, Add, Change) activities for IT assets.
- Handle hardware and software troubleshooting, including break-fix support.
- Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
- Manage and maintain IT inventory, including asset tracking and documentation.
- Perform system imaging for laptops and desktops.
- Support printer setup, troubleshooting, and network printer installations.
- Assist in conference room setup, AV support, and meeting room technologies.
- Provide VIP/end-user support with high-touch service.
- Support Office 365-related issues and general user account troubleshooting.
- Install and troubleshoot compliance/security software.
- Provide support for Mac devices alongside Windows systems.
- Ensure adherence to defined Service Level Agreements (SLAs).
- Document incidents, resolutions, and maintain knowledge base articles.
- Support after-hours activities, events, and recurring meetings when required.
- Required Skills & Qualifications
- Strong knowledge of desktop/laptop troubleshooting and configuration.
- Hands‑on experience with hardware support and peripheral devices.
- Basic networking knowledge including DHCP, DNS, and LAN connectivity.
- Experience in printer/network printer setup and troubleshooting.
- Familiarity with Office 365 support.
- Good communication and interpersonal skills.
- Ability to work independently in a dynamic environment.
- Experience in inventory management and vendor coordination.
- #J-18808-Ljbffr
Field Support Specialist ( Freelance / Dispatch) in Sharnbrook employer: TECEZE
TECEZE is an excellent employer that values flexibility and independence, making it an ideal workplace for IT Support Specialists seeking meaningful engagement in Huddersfield. With a strong emphasis on employee growth and development, the company fosters a supportive work culture where team members can enhance their technical skills while contributing to impactful projects. The unique advantage of this role lies in the opportunity to work closely with experienced engineers, gaining invaluable insights and experience in a dynamic environment.
