We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to end users
- Troubleshoot desktop, laptop, printer, and software issues
- Resolve Windows and Office 365-related problems
- Manage user accounts, password resets, and access requests
- Log, track, and update tickets in the ticketing system
- Escalate complex issues to the appropriate teams
- Support hardware installations, upgrades, and replacements
- Maintain documentation of incidents and resolutions
Required Skills:
- Experience in Help Desk or Technical Support
- Knowledge of Windows operating systems and Microsoft Office
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory and user account management
- Familiarity with ticketing tools such as ServiceNow or Jira
- Good troubleshooting and communication skills
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Deskside Support Engineer in Reading employer: TECEZE
TECEZE is an exceptional employer located in Warwick, offering a dynamic work environment where innovation and collaboration thrive. As a Cisco Video Conferencing Installation Engineer, you will benefit from ongoing professional development opportunities, a supportive team culture, and the chance to work on cutting-edge technology projects that make a real impact for clients. With a focus on employee well-being and safety, TECEZE ensures that you have the resources and support needed to excel in your role while enjoying a fulfilling career.
