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- Tasks: Provide hands-on IT support, troubleshoot hardware, and manage service tickets.
- Company: Join a dynamic team in Birmingham, delivering essential IT services.
- Benefits: Gain valuable experience with potential for remote work and flexible hours.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a supportive environment.
- Qualifications: Basic IT knowledge and strong communication skills are essential.
- Other info: Training provided in Milton Keynes; great opportunity for growth!
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham & Surrounding Areas
Duration: 12 Months
Training Location: Milton Keynes (1-2 Days)
Locations:
- Monday / Wednesday / Friday: Baskerville House, Broad St, Birmingham B1 2ND
- Tuesday / Thursday: Birmingham ROC / Saltley Depot - 170 Duddeston Mill Rd, Duddeston, Birmingham B7 4AD
Locations to attend when required:
- Birmingham New Street Station
- Birmingham New Street PSB
- Aston Hub
Key Responsibilities:
- Deskside Support: OS reloads/rebuilds, hardware troubleshooting & repairs (Lenovo & others).
- Network Support: Basic network understanding, port patching, switch location awareness.
- Printer Support: Basic troubleshooting & print services support.
- Ticket Management: Handle tickets via Service Now within SLA.
- Client Interaction: Act as the onsite face of IT; strong communication & professional presentation required.
Onsite IT Support Specialist (Birmingham) employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Specialist (Birmingham)
✨Tip Number 1
Familiarise yourself with the specific hardware and software used by StudySmarter. Knowing the ins and outs of Lenovo products and common troubleshooting techniques will give you an edge during interviews.
✨Tip Number 2
Brush up on your networking basics, especially around port patching and switch locations. Being able to discuss these topics confidently can demonstrate your technical competence and readiness for the role.
✨Tip Number 3
Practice your client interaction skills. Since you'll be the face of IT, showcasing your ability to communicate effectively and professionally is crucial. Consider role-playing scenarios with a friend or family member.
✨Tip Number 4
Get familiar with ticket management systems like Service Now. Understanding how to handle tickets efficiently within SLA will show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Onsite IT Support Specialist (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with deskside support, hardware troubleshooting, and network understanding. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and professional presentation. Mention specific experiences where you successfully handled client interactions or resolved IT issues.
Showcase Technical Skills: In your application, emphasise your technical skills related to OS reloads, printer support, and ticket management systems like Service Now. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at TECEZE
✨Show Your Technical Skills
Be prepared to discuss your experience with OS reloads, hardware troubleshooting, and printer support. Bring examples of past issues you've resolved, especially with Lenovo devices, to demonstrate your hands-on expertise.
✨Understand the Network Basics
Brush up on basic networking concepts, including port patching and switch location awareness. Being able to explain these concepts clearly will show that you have the foundational knowledge needed for the role.
✨Demonstrate Strong Communication Skills
Since you'll be the onsite face of IT, practice articulating your thoughts clearly and professionally. Think about how you would explain technical issues to non-technical clients, as this will be crucial in your role.
✨Familiarise Yourself with Ticket Management Systems
Get to know how ticket management systems like Service Now work. Be ready to discuss how you would handle tickets within SLA and share any relevant experiences you have with similar systems.
