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- Tasks: Install, configure, and maintain IT equipment while providing top-notch support.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making a difference.
- Qualifications: Experience with IT support and a passion for technology.
- Other info: Exciting challenges and a chance to work with cutting-edge tech.
The predicted salary is between 30000 - 40000 £ per year.
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
Inventory management.
Imaging of Laptops & Desktops.
Printer Management.
Assistance in fixing issues for Conference room and working with Vendor for room setup.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLA’s).
Support recurring meetings, events, and after-hours activities as required.
Good to have skills:
- L1 level network troubleshooting and resolution for LAN Connectivity.
- Hands & feet support to Backend team for Network/Server/application issue.
- Working with vendor support contacts to resolve technical issues.
- Hands & Feet Support for DC (Compute, Storage, Backup, Network).
- Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc.
- Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
IT Support Engineer (Backfill Support) in Manchester employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Backfill Support) in Manchester
✨Tip Number 1
Network your way in! Reach out to current employees on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got experience with Office 365, DHCP, or any of the tech mentioned in the job description, be ready to discuss specific examples during interviews. We love seeing how you’ve tackled real-world problems.
✨Tip Number 3
Prepare for hands-on scenarios! Since the role involves troubleshooting and support, practice explaining your thought process when solving tech issues. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer (Backfill Support) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, hardware troubleshooting, and any relevant IT certifications. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills: As an IT Support Engineer, you'll be dealing with people as much as tech. Let us know about your communication skills and how you handle VIP support or tricky situations. We love a good story!
Be Specific in Your Cover Letter: Use your cover letter to dive into specific examples of your past work, especially around imaging laptops, managing inventory, or working with vendors. This is your chance to shine and show us why you're the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop computers, peripherals, and software applications. Be ready to discuss your experience with Office 365 support, DHCP, and DNS. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled hardware and software troubleshooting in the past. Think about times when you resolved issues for VIPs or managed audio-visual setups. Real-life scenarios will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with IMAC Services
Since the role involves Install, Move, Add, Change services, be ready to explain your understanding and experience with these processes. Highlight any relevant projects where you’ve successfully managed IT assets, as this will show you’re well-prepared for the responsibilities of the job.
✨Understand Vendor Relationships
The job requires working closely with OEM vendors and other support contacts. Be prepared to discuss how you've coordinated with vendors in the past to resolve technical issues. This shows that you can effectively manage relationships and ensure smooth operations.