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- Tasks: Provide L1/L2 IT support and troubleshoot issues in a dynamic environment.
- Company: Global technology firm with a strong reputation for innovation.
- Benefits: Competitive salary, contract stability, and potential for extension.
- Why this job: Join a leading tech company and enhance your IT skills while making a difference.
- Qualifications: 2-7 years of IT support experience and strong troubleshooting skills.
- Other info: Immediate start available; perfect for those ready to jump into their career.
The predicted salary is between 30000 - 42000 £ per year.
A global technology firm seeks a highly skilled IT Support Engineer for an onsite role in Leicester, UK. The ideal candidate will have 2-7 years of IT support experience and strong troubleshooting skills, particularly with Windows OS and networking.
Responsibilities include:
- Providing L1/L2 support
- Handling tickets via ServiceNow
- Ensuring project compliance standards
Immediate joiners or those available on short notice are preferred. This is a 1+ year contract with possibilities for extension.
Onsite IT Support Engineer (L1/L2) - Immediate Start in Leicester employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer (L1/L2) - Immediate Start in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate your knowledge of Windows OS and networking. We all know that hands-on experience speaks volumes!
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Use real-life examples from your past experiences to illustrate how you tackled IT issues. This will help us see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite IT Support Engineer (L1/L2) - Immediate Start in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with Windows OS and networking. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite IT Support Engineer role. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved IT issues. We love candidates who can demonstrate their ability to handle L1/L2 support and manage tickets effectively, especially using tools like ServiceNow.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and networking. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Familiarise Yourself with ServiceNow
Since handling tickets via ServiceNow is part of the job, it’s a good idea to get acquainted with the platform. If you’ve used it before, prepare to share your experiences; if not, do a bit of research to understand its functionalities.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to assist non-technical staff.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life support situations. Think about how you would handle various scenarios, such as prioritising urgent tickets or dealing with difficult users, and be prepared to articulate your thought process.
