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For Companies At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations for local infrastructure and users.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues.
- Qualifications: Knowledge of Windows/Mac systems, networking, and strong communication skills.
- Other info: Great chance to develop your IT skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
- Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
- Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
- Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
- Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
- Monitor and coordinate critical service requests with remote teams and vendors as needed.
- Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
- Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
- Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
- Reliable Technical Support: Minimise downtime and interruptions across IT systems and infrastructure.
- Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
- Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
- Familiarity with ITSM ticketing systems and incident management processes.
- Ability to conduct preventive maintenance and security checks.
- Strong communication skills and ability to interact with end-users at all levels.
- Detail-oriented with strong documentation and reporting skills.
- Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
IT Support Engineer in Leicester employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Leicester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting experiences, and any certifications you have. This gives you an edge and shows you're serious about your career.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on demonstrating your problem-solving abilities and how you handle user issues.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive job listings that you won’t find elsewhere. Plus, it’s a straightforward way to get your application in front of the right people.
We think you need these skills to ace IT Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows/Mac operating systems and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Site IT Support Engineer role. Share specific examples of how you've resolved incidents or provided exceptional support in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be interacting with end-users at all levels, it's crucial to demonstrate your strong communication skills. In your application, mention times when you’ve successfully communicated complex tech issues in a way that was easy for others to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as networking basics. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical incidents or provided support in previous roles. Think about specific situations where you had to troubleshoot effectively and how you ensured minimal downtime for users.
✨Familiarise Yourself with ITSM Processes
Since familiarity with ITSM ticketing systems is key, do a bit of research on common tools used in the industry. Being able to discuss how you’ve used these systems to manage incidents will give you an edge.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to interact with end-users at all levels. Good communication can make a huge difference in how effectively you provide support and resolve issues.
