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- Tasks: Provide top-notch IT support and troubleshoot tech issues for end users.
- Company: Join Teceze, a global leader in IT services with a vibrant culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: 2-7 years of IT support experience and strong troubleshooting skills.
- Other info: Onsite role in Leicester with immediate onboarding and a 1+ year contract.
The predicted salary is between 30000 - 42000 £ per year.
Teceze is a global technology and IT services company specializing in Managed IT Services, Cybersecurity, Networking, Cloud Solutions, and Digital Transformation. With a 24/7 proactive support model, we have successfully delivered thousands of projects across 35+ regions in over 100 countries. Headquartered in London, UK, Teceze has a strong international presence across the United States, Europe, Australia, and Asia, enabling seamless global service delivery.
We are currently seeking a highly skilled IT Support Engineer to join our team in supporting one of our esteemed clients. This role is onsite in Leicester, UK and requires immediate onboarding. Shortlisted candidates will be required to attend a technical interview, so strong hands-on experience with the listed technologies is essential.
Work Mode: Onsite
Contract Duration: 1+ Year contract, extendable
Experience: 2 to 7 Years
Key Responsibilities
- Provide L1/L2 IT support to end users
- Troubleshoot Windows OS, hardware, and software issues
- Perform OS imaging, device setup, and deployments
- Provide basic network support (LAN, Wi-Fi, VPN)
- Manage and resolve tickets using ServiceNow
- Support printers, industrial scanners, and AV solutions
- Deliver VIP / Executive support
- Ensure adherence to project and compliance standards
Required Technical Skills
- Microsoft 365 (M365)
- ServiceNow
- Basic networking knowledge
- Strong troubleshooting skills for complex systems
- AV solution support
- Industrial scanner support
Immediate joiners or candidates available on short notice are highly preferred. If you meet the above requirements and are interested in this opportunity, we encourage you to apply or share your profile for further discussion.
Information Technology Desktop Support in Leicester employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Desktop Support in Leicester
✨Tip Number 1
Get your hands dirty! Before the interview, make sure you’re familiar with the technologies mentioned in the job description. Play around with Microsoft 365 and ServiceNow if you can. The more comfortable you are, the better you'll perform!
✨Tip Number 2
Practice makes perfect! Set up mock troubleshooting scenarios with friends or family. This will help you sharpen your skills and boost your confidence for those tricky technical questions during the interview.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Engineer isn’t just about tech knowledge; it’s also about communication. Be ready to demonstrate how you handle difficult situations and support users effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly. Let’s get you on board!
We think you need these skills to ace Information Technology Desktop Support in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with Microsoft 365, ServiceNow, and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Mention specific projects or experiences that demonstrate your ability to provide L1/L2 support and resolve complex issues.
Show Off Your Technical Skills: When filling out your application, make sure to list all relevant technical skills clearly. We’re looking for strong knowledge in basic networking and AV solutions, so don’t forget to mention any experience you have in these areas!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, ServiceNow, and basic networking concepts. Be ready to discuss your hands-on experience with these technologies, as the interviewers will likely ask for specific examples of how you've used them in past roles.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your troubleshooting process during the interview. Think of a few complex issues you've resolved in the past and be ready to walk the interviewers through your thought process and the steps you took to fix them.
✨Familiarise Yourself with the Company
Do a bit of research on Teceze and their services. Understanding their global presence and the types of projects they handle will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Practice Common Interview Questions
Anticipate questions related to L1/L2 support scenarios, ticket management, and VIP support. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on the interviewers.
