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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage end-user computing services.
- Company: Join a dynamic team in Kenilworth, UK, focused on tech solutions.
- Benefits: Freelance role with flexible hours and competitive pay.
- Why this job: Be the tech hero who keeps everything running smoothly!
- Qualifications: 3-4 years in IT support with strong troubleshooting skills.
- Other info: Great opportunity for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: CV8 2TQ, Kenilworth, England, United Kingdom
Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
- High level understanding of the Desktop Support technology areas and understanding across infrastructure components.
- Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
- Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
- Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
- Experience in OS installation, handling OS related issues and troubleshooting of issues.
- Experience in patches and package installation & troubleshooting.
- Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), coordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
- Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
- Good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
- Ability to troubleshoot printer issues and file restorations.
- Customer service focused; ability to manage key stakeholders in a positive, poised and effective manner.
- Proven experience effectively communicating issues/challenges and solutions to the business.
- Strong understanding and demonstrated experience working within the Managed Service Operation.
- Excellent English communication skills, both written and oral, and analytical skills.
- Knowledge and experience with ITIL Service Management Lifecycle framework and processes.
- Experience in managing/maintaining/tracking of Asset Inventory.
- Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops.
- Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed.
- Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and policies.
- Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords.
- Housekeeping activities such as space reclamation, profiles archiving.
IT Support / EUC Specialist - Backfill / Freelance in Kenilworth employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / EUC Specialist - Backfill / Freelance in Kenilworth
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common troubleshooting scenarios. Practice explaining your thought process clearly, as communication is key in this field. We want to see how you tackle problems!
✨Tip Number 3
Showcase your hands-on experience! If you've worked with SCCM, Intune, or any other relevant tools, be ready to discuss specific examples of how you've used them to solve issues. Real-world experience speaks volumes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support / EUC Specialist - Backfill / Freelance in Kenilworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and End User Computing. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support / EUC Specialist role. Share specific examples of your past work that align with what we’re looking for.
Show Off Your Technical Skills: Don’t forget to mention your hands-on experience with tools like SCCM, Ivanti, or Intune. We love seeing candidates who can demonstrate their technical prowess, especially when it comes to troubleshooting and managing devices.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop support technologies and the specific tools mentioned in the job description, like SCCM, Ivanti, and Intune. Be ready to discuss your hands-on experience with assembling components and troubleshooting OS issues.
✨Show Off Your Customer Service Skills
This role is all about managing key stakeholders effectively. Prepare examples of how you've handled customer service challenges in the past, especially in high-pressure situations. Highlight your communication skills and how you keep users informed during technical issues.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to walk through your troubleshooting process for common issues, such as printer problems or conference room device setups. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Familiarise Yourself with ITIL Framework
Since the job requires knowledge of ITIL Service Management, make sure you understand its principles and how they apply to the role. You might be asked about your experience with asset management and lifecycle processes, so have relevant examples ready to share.
