At a Glance
- Tasks: Install, configure, and maintain IT equipment while providing top-notch support.
- Company: Join a dynamic tech team focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Be the go-to tech hero, solving problems and making a real difference.
- Qualifications: Tech-savvy with good communication skills and a passion for IT support.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
- EUC Support.
- Inventory management.
- Imaging of Laptops & Desktops.
- Printer Management.
- Assistance in fixing issues for Conference room and working with Vendor for room setup.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
- Network & Sharing printer installation.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good communication skills.
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Support Mac devices.
- Strictly adhere to defined Service Level Agreements (SLA’s).
- Support recurring meetings, events, and after-hours activities as required.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
- Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
- L1 level network troubleshooting and resolution for LAN Connectivity.
- Hands & feet support to Backend team for Network/Server/application issue.
- Working with vendor support contacts to resolve technical issues.
- Labelling Racks & devices.
- Server mounting/movement.
- Hands & feet Support for DC (Compute, Storage, Backup, Network).
- Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc.
- Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
IT Support Enginner (Backfill) employer: TECEZE
As an IT Support Engineer at our company, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. We offer competitive benefits, including tailored training programmes and opportunities for career advancement, all while being part of a supportive team that values innovation and excellence in service delivery. Located in a vibrant area, our workplace fosters a culture of inclusivity and teamwork, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Enginner (Backfill)
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Office 365, DHCP, and DNS. We want to see you confidently tackle those IT challenges during the interview.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can simulate common issues. This hands-on experience will help you shine when discussing your problem-solving abilities.
✨Tip Number 3
Don’t forget about the soft skills! Communication is key in IT support. We recommend practising how to explain technical issues in simple terms, so you can connect with both techies and non-techies alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Enginner (Backfill)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop computers, hardware repairs, and troubleshooting. We want to see how your skills match the key responsibilities listed in the job description.
Show Off Your Communication Skills:Since good communication is key for this role, include examples of how you've effectively communicated with team members or clients in past positions. We love seeing those soft skills in action!
Be Specific About Your Technical Skills:Mention your knowledge of Office 365, DHCP, DNS, and any other relevant technologies. We’re looking for candidates who can hit the ground running, so don’t hold back on showcasing your tech expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop computers, peripherals, and software applications. Be ready to discuss your experience with hardware repairs, troubleshooting, and any specific tools or technologies you've used in the past.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice explaining technical concepts in simple terms. Think about how you would explain a complex issue to someone who isn’t tech-savvy, as this will demonstrate your ability to provide VIP support effectively.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and be prepared to discuss how you’ve adhered to them in previous roles. This shows that you value efficiency and customer satisfaction, which is crucial for IT support.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would handle tasks like imaging laptops, managing printers, or performing IMAC services. Being able to articulate your approach to these tasks will set you apart.
