At a Glance
- Tasks: Install and maintain IT equipment, troubleshoot issues, and provide top-notch user support.
- Company: Join a dynamic tech team in Manchester, UK, focused on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Exciting environment with chances to grow your career in tech.
- Why this job: Be the go-to tech hero, solving problems and making a difference every day.
- Qualifications: Experience in IT support and strong communication skills are a must.
The predicted salary is between 30000 - 40000 € per year.
Role: IT Support Engineer (Backfill Support)
Location: Manchester-UK
Support Duration: On 15th May 2026
Resource Requirement: 1 Backfill Engineer
Key Responsibilities
- Install, configure, and maintain desktop computers, peripherals, and software/applications
- Work with OEM vendors for spare replacement, hardware repairs, and troubleshooting
- Provide EUC (End User Computing) support
- Manage IT inventory and assets
- Perform imaging of laptops and desktops
- Printer installation and management
- Support conference room issues and vendor coordination for setup
- Troubleshoot hardware and software issues
- Perform IMAC (Install, Move, Add, Change) services for IT assets
- Support mobile devices and non-PC equipment such as scanners and printers
- Provide VIP support with high-touch service
- Manage AV / conferencing technologies
- Install and manage network/shared printers
- Provide Office 365 support
- Handle compliance software installation and troubleshooting
- Maintain strong communication with users and stakeholders
- Good knowledge of DHCP and DNS
- Coordinate vendor support and assist with procurement
- Support macOS devices
- Adhere strictly to Service Level Agreements (SLA)
- Support meetings, events, and after-hours activities when required
- Document incidents, problems, and resolutions for future reference
Good to Have Skills
- L1 level network troubleshooting for LAN connectivity
- Hands & Feet support to backend teams for Network / Server / Application issues
- Work with vendor support contacts to resolve technical issues
- Labelling racks and devices
- Server mounting / movement
- Hands & Feet support for Data Center environments (Compute, Storage, Backup, Network)
- Physical support for servers, network devices, and storage equipment
- Device reboot, console connection, cable/SFP removal & insertion, cable replacement
- Racking / stacking activities
IT Support Engineer employer: TECEZE
As an IT Support Engineer in Manchester, you will join a dynamic team that values innovation and collaboration, providing you with ample opportunities for professional growth and development. Our supportive work culture encourages continuous learning and offers competitive benefits, including flexible working arrangements and a focus on employee well-being, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network with people in the industry! Reach out to current IT Support Engineers on LinkedIn or at local meetups. We can learn a lot from their experiences and maybe even get a foot in the door.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate common issues. This hands-on experience will help us shine during interviews when discussing our problem-solving abilities.
✨Tip Number 3
Prepare for technical interviews by brushing up on key concepts like DHCP, DNS, and Office 365 support. We should be ready to demonstrate our knowledge and show how we can tackle real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we often have insider tips and updates that can help us stand out in the hiring process.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially with desktop support, hardware troubleshooting, and any specific technologies mentioned in the job description.
Show Off Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences where you’ve successfully installed, configured, or troubleshot IT equipment. This will show us you know your stuff!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. We can’t wait to hear from you!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop computers, peripherals, and software applications. Be ready to discuss your experience with imaging laptops and desktops, as well as troubleshooting hardware and software issues. The more specific examples you can provide, the better!
✨Familiarise Yourself with Key Tools
Get comfortable with tools and technologies mentioned in the job description, like Office 365, DHCP, and DNS. If you have experience with AV/conferencing tech or mobile device support, be prepared to share how you've handled those in past roles.
✨Show Off Your Communication Skills
Since this role involves strong communication with users and stakeholders, think of examples where you've successfully resolved issues through effective communication. Highlight any experience providing VIP support or coordinating with vendors, as this will show you're a team player.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about times when you've had to troubleshoot a tricky issue or manage IT inventory. Practising these scenarios will help you articulate your thought process during the interview.
