Role
End User Devices & L1 Network Engineer
Location
Basildon, UK
Duration
6 Months (Possible Extension)
Work Schedule
Scheduled onsite support every Wednesday, subject to monthly confirmation from the Point of Contact (POC).
Scope of Work
The onsite engineer will provide End User Computing (EUC) and Level 1 Network Hands & Feet Support services for Vontier locations. The engineer will be responsible for delivering timely onsite technical assistance, troubleshooting, device support, and infrastructure-related activities in accordance with established procedures and service standards.
End User Device Support
- Install, configure, and support desktops, laptops, and workstation devices.
- Unpack, set up, and deploy new end-user equipment.
- Perform workstation enrollment and device provisioning activities.
- Troubleshoot workstation installation, boot-up, and compliance-related issues.
- Provide hardware break-fix support for desktops and laptops.
- Install software and applications as per approved SOPs.
- Support printer, scanner, and plotter hardware issues.
- Assist with workstation relocation, replacement, and setup activities.
- Provide support for video conferencing and collaboration equipment.
- Assist with town halls, scheduled events, and meeting room technology requirements.
- Troubleshoot audio-visual and conferencing equipment issues.
Network Hands & Feet Support (L1)
- Perform basic Layer 1 network troubleshooting and connectivity checks.
- Provide onsite assistance for network equipment under remote guidance.
- Support cable connections, disconnections, and basic patching activities.
- Assist with console connectivity for remote network administration.
- Support rack and stack activities for network devices where required.
- Perform device reboots and physical verification of network equipment.
Infrastructure & Data Center Support
- Provide Hands & Feet support for servers, storage, backup, and network devices.
- Support physical server movement, rack mounting, and equipment relocation.
- Assist with cable replacement, SFP insertion/removal, and hardware checks.
- Perform visual inspections and report equipment status.
- Label racks, devices, and infrastructure components as required.
- Respond to scheduled visits and Next Business Day (NBD) dispatch requests.
- Diagnose, troubleshoot, and resolve onsite technical issues.
- Coordinate with Hexaware and Vontier teams for issue resolution.
- Escalate unresolved issues through the defined escalation process.
- Maintain accurate records of activities performed and time spent onsite.
Documentation & Compliance
- Document incidents, resolutions, and onsite activities.
- Adhere to site-specific security, safety, and compliance requirements.
- Follow customer SOPs, operational procedures, and service guidelines.
- Ensure customer satisfaction through professional and timely support delivery.
- Successful completion of assigned EUC and L1 Network support activities.
- Incident and service request updates documented accurately.
- Hardware and device issues resolved or escalated appropriately.
- Site visit reports and activity logs completed.
- Compliance with SLA requirements and customer standards.
Required Skills
- End User Computing (EUC) Support
- Desktop & Laptop Hardware Troubleshooting
- Printer & Peripheral Support
- Basic Networking (LAN, Connectivity, Patching)
- Hands & Feet Support for Network and Server Infrastructure
- Rack & Stack Activities
- Documentation and Ticket Management
If you are interested in this opportunity, please send your updated CV for consideration.
