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- Tasks: Provide top-notch IT support and troubleshoot tech issues for end users.
- Company: Join a respected firm in Aberdeen, UK, with a focus on client satisfaction.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Why this job: Be the tech hero who solves problems and supports VIPs every day.
- Qualifications: 2-7 years of IT support experience and strong troubleshooting skills.
- Other info: Immediate start available; perfect for those ready to jump into action.
The predicted salary is between 30000 - 42000 £ per year.
We are currently seeking a highly skilled IT Support Engineer to join our team in supporting one of our esteemed clients. This role is onsite in Aberdeen, UK, and requires immediate onboarding.
Shortlisted candidates will be required to attend a technical interview, so strong hands-on experience with the listed technologies is essential.
- Work Mode: Onsite
- Contract Duration: 1 Year and extendable
- Experience: 2–7 Years
Key Responsibilities
- Provide L1/L2 IT support to end users
- Troubleshoot Windows OS, hardware, and software issues
- Perform OS imaging, device setup, and deployments
- Provide basic network support (LAN, Wi-Fi, VPN)
- Manage and resolve tickets using ServiceNow
- Support printers, industrial scanners, and AV solutions
- Deliver VIP / Executive support
- Ensure adherence to project and compliance standards
Required Technical Skills
- Microsoft 365 (M365)
- ServiceNow
- Basic networking knowledge
- Strong troubleshooting skills for complex systems
- AV solution support
- Industrial scanner support
Immediate joiners or candidates available on short notice are highly preferred. If you meet the above requirements and are interested in this opportunity, we encourage you to apply or share your profile for further discussion.
Information Technology Support Specialist employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Get your hands dirty! Before the interview, make sure you’re comfortable with the technologies listed in the job description. Set up a home lab or use virtual machines to practice troubleshooting Windows OS and network issues. The more familiar you are, the more confident you'll feel!
✨Tip Number 2
Brush up on your ticketing system knowledge! Since they use ServiceNow, it’s a good idea to familiarise yourself with how it works. If you can, try to get some experience with it or watch tutorials online. This will show that you’re proactive and ready to hit the ground running.
✨Tip Number 3
Don’t forget about soft skills! Being an IT Support Engineer isn’t just about tech skills; you’ll need to communicate effectively with users. Practice explaining complex concepts in simple terms. This will help you shine during the technical interview and show you can deliver VIP support.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you’re serious about the role and gives us a chance to connect with you faster. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with the technologies mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Troubleshooting Skills: Since strong troubleshooting skills are essential for this role, make sure to include specific examples of how you've tackled complex issues in the past. We want to see your problem-solving prowess in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, ServiceNow, and basic networking concepts. Be ready to discuss your hands-on experience with these technologies, as the interviewers will likely ask for specific examples of how you've used them in past roles.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your troubleshooting process during the interview. Think of a few complex issues you've resolved in the past and be ready to walk the interviewers through your thought process and the steps you took to fix them.
✨Familiarise Yourself with the Tools
Since you'll be managing tickets using ServiceNow, it’s a good idea to familiarise yourself with its interface and functionalities. If you can, practice navigating the platform so you can confidently discuss how you would manage and resolve tickets effectively.
✨Prepare for VIP Support Scenarios
Given that this role involves delivering support to VIPs and executives, think about how you would handle high-pressure situations. Prepare examples of how you've provided exceptional service in the past, and be ready to discuss your approach to maintaining professionalism under pressure.