At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware/software issues for desktops and laptops.
- Company: Join a dynamic team that values flexibility and reliability in tech support.
- Benefits: Freelance role with competitive pay and the chance to work on diverse projects.
- Other info: Great opportunity for hands-on experience in a fast-paced environment.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Strong troubleshooting skills and basic networking knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's
Key Responsibilities
- Provide on-site IT support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software as per organizational standards.
- Perform IMAC (Install, Move, Add, Change) activities for IT assets.
- Handle hardware and software troubleshooting, including break-fix support.
- Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
- Manage and maintain IT inventory, including asset tracking and documentation.
- Perform system imaging for laptops and desktops.
- Support printer setup, troubleshooting, and network printer installations.
- Assist in conference room setup, AV support, and meeting room technologies.
- Provide VIP/end-user support with high-touch service.
- Support Office 365-related issues and general user account troubleshooting.
- Install and troubleshoot compliance/security software.
- Provide support for Mac devices alongside Windows systems.
- Ensure adherence to defined Service Level Agreements (SLAs).
- Document incidents, resolutions, and maintain knowledge base articles.
- Support after-hours activities, events, and recurring meetings when required.
- Required Skills & Qualifications
- Strong knowledge of desktop/laptop troubleshooting and configuration.
- Hands‑on experience with hardware support and peripheral devices.
- Basic networking knowledge including DHCP, DNS, and LAN connectivity.
- Experience in printer/network printer setup and troubleshooting.
- Familiarity with Office 365 support.
- Good communication and interpersonal skills.
- Ability to work independently in a dynamic environment.
- Experience in inventory management and vendor coordination
- #J-18808-Ljbffr
We think you need these skills to ace Field Support Specialist ( Freelance / Dispatch) in Glasgow
IT Support
Desktop Troubleshooting
Laptop Configuration
Hardware Support
Peripheral Device Management
IMAC Activities
Break-Fix Support
