Filed support Engineers - VIP

Field Support Engineer – White-Glove Support

Locations

London: 1 Wood Crescent, White City, London, W12 7GP, UK

Role Overview

The Field Support Engineer will provide on-site IT support at PVH’s premium executive offices in London. This role requires White-Glove service, ensuring a high-touch, professional, and discreet support experience for executives, leadership, VIPs, and business users in a luxury corporate environment.

Key Responsibilities

• Deliver on-site L2/L3 IT support for executives, VIP users, and corporate staff
• Provide white-glove support including professional communication, discretion, and user-first service
• Install, configure and troubleshoot: Dual monitors, printers, scanners, peripherals; Manage and troubleshoot: Office 365, Outlook, Teams, OneDrive
• Perform new user onboarding, workstation setup, desk moves, and VIP desk-side support
• Provide meeting room / conference room IT support
• Coordinate with global IT teams, vendors, and remote support teams
• Maintain asset records, ticket updates, and documentation
• Ensure minimal downtime and fast resolution for critical users

Required Skills & Experience

Technical Skills

• Strong experience in IT Field Support / Desktop Support / EUC
• Hands-on with Office 365, Teams, Outlook
• Knowledge of network connectivity (LAN, Wi-Fi, VPN)
• Experience with MDM tools, device enrollment & imaging
• Basic printer, AV, and meeting room support

Service & Professional Skills

• Experience in VIP or White-Glove environments
• Strong communication and customer service skills
• Professional appearance and behavior
• High level of confidentiality and discretion
• Calm and confident when dealing with executives