At a Glance
- Tasks: Troubleshoot and resolve Ethernet connectivity issues for Wireless Access Points onsite.
- Company: Join a dynamic tech team focused on innovative network solutions.
- Benefits: Competitive pay, flexible hours, and hands-on experience in networking.
- Other info: Great opportunity for career growth in the tech industry.
- Why this job: Make a real difference by ensuring seamless network connectivity for users.
- Qualifications: Experience in network troubleshooting and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Scope of Work
We require an experienced Network Support Engineer to provide onsite support for troubleshooting a Wireless Access Point (AP) experiencing Ethernet connectivity issues.
Responsibilities
- Perform onsite troubleshooting to identify the root cause of the AP connectivity issue.
- Verify Ethernet link status and test the existing cable run.
- Conduct cable testing and network connectivity validation.
- Determine whether the issue is related to cabling, the AP, switch port, or other network components.
- Replace the existing Ethernet cable if required.
- Utilize the existing cable tray/conduit pathway for any cable replacement work.
- Coordinate with the remote support team and provide troubleshooting updates.
- Validate AP connectivity and confirm successful restoration of service.
- Document findings, actions taken, and final resolution.
- Obtain customer sign-off upon completion.
- Laptop
- Network Cable Tester
- Standard Network Toolkit
- Spare Ethernet Cable (10–20 meters)
- RJ45 Connectors (if required)
- Mobile Phone with Internet Connectivity
- Preferred Skills
- Wireless Access Point (AP) Troubleshooting
- Ethernet Cabling & Testing
- LAN Connectivity Troubleshooting
- Network Infrastructure Support
- Hands & Feet Support
- Root cause identified and documented.
- Ethernet connectivity tested and verified.
- Replacement cable installed (if required).
- AP connectivity restored and validated.
- Customer sign-off obtained upon successful completion.
- Activity Overview
The engineer will provide onsite network troubleshooting support for a Wireless Access Point experiencing Ethernet connectivity issues.
The activity includes cable testing, fault isolation, cable replacement if necessary, and validation of network connectivity to ensure the AP is fully operational.
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We think you need these skills to ace Network Support Specialist in Exeter
Wireless Access Point (AP) Troubleshooting
Ethernet Cabling & Testing
LAN Connectivity Troubleshooting
Network Infrastructure Support
Cable Testing
Fault Isolation
Root Cause Analysis
