Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support for hardware and software issues.
- Company: Join a dynamic team in Wrexham, UK, focused on tech solutions.
- Benefits: Enjoy a structured workweek with on-call weekends and growth opportunities.
- Why this job: Perfect for tech enthusiasts eager to solve problems and enhance user experiences.
- Qualifications: 3-4 years of IT support experience and strong communication skills required.
- Other info: Must be comfortable lifting up to 50 lbs and have a passion for technology.
The predicted salary is between 30000 - 42000 £ per year.
JD
Title: Deskside Support Engineer
Duration: 12 Months
Location: Wrexham, UK
Working hours: Dayshift (Monday – Friday), Saturday and Sunday – On-call
End User Support Experience
- 3–4 years of IT infrastructure field support, including hardware, software, and operating system troubleshooting while adhering to hardware warranty and customer security compliance requirements.
- Strong customer management skills with excellent oral and written communication abilities.
- Skilled at interacting and collaborating with customers at various levels.
- Self-driven, results-oriented, and passionate about delivering high-quality work.
- Ability to meet deadlines and complete tasks efficiently.
Hardware Troubleshooting and Repair
- Proficient in installing and troubleshooting hardware issues for laptops, desktops, printers, and accessories.
- Basic knowledge of enterprise LAN, WAN, and server setups.
- Capability to provide smart hands-on support under guidance at on-site locations.
- Comfortable lifting/moving computer equipment weighing up to 50 lbs.
- Expertise in troubleshooting conference room A/V equipment and basic VOIP phone configuration.
- Smart hands support for peripherals and networking hardware such as monitors, keyboards, printers, scanners, routers, switches, firewalls, racks, and data termination panels.
Operating System & Software Support
- Proficient in desk-side support for installing and troubleshooting Windows (7/10), macOS, and Linux operating systems.
- Experience with anti-virus and anti-spyware tools.
- Basic troubleshooting of software such as Adobe products, web browsers, and Office 365 applications (Outlook, Teams, OneDrive, Excel, etc.).
- Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN, RDP).
- Basic skills in mobile device management (AirWatch, XenMobile, MobileIron) and email configuration.
- Understanding of data backup solutions, VDI, SCCM, LANDesk, and Altiris.
- Proficient in configuring and troubleshooting Apple devices and creating KB articles.
- Ability to address all service requests and incidents within SLA timelines.
Tools & Processes
- Familiarity with service request and incident management processes.
- Preferably holds an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Experience with ticketing tools like ServiceNow or Remedy.
Deskside Support Engineer employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with hardware troubleshooting and repair. Be ready to discuss specific examples of how you've resolved issues with laptops, desktops, and printers in previous roles.
✨Tip Number 2
Demonstrate your customer management skills by preparing anecdotes that showcase your ability to communicate effectively with users at different levels. This will help us see how you can fit into our team and culture.
✨Tip Number 3
Familiarize yourself with the tools and processes mentioned in the job description, especially ticketing systems like ServiceNow or Remedy. Being knowledgeable about these tools will give you an edge during discussions.
✨Tip Number 4
Since this role involves on-call support, be prepared to discuss your availability and how you manage work-life balance while being responsive to urgent requests. This shows your commitment to the role.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT infrastructure support, particularly focusing on hardware and software troubleshooting. Emphasize your customer management skills and any specific tools or technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering high-quality work and your ability to meet deadlines. Mention specific examples of how you've successfully handled similar responsibilities in previous roles, especially in desk-side support.
Showcase Technical Skills: Clearly outline your technical skills related to operating systems (Windows, macOS, Linux), hardware troubleshooting, and networking principles. Include any certifications like CompTIA A+ that are relevant to the position.
Highlight Communication Abilities: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively interacted with customers at various levels. This could include resolving issues or providing training on software and hardware.
How to prepare for a job interview at TECEZE
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with hardware and software troubleshooting. Highlight specific examples where you successfully resolved issues with laptops, desktops, or A/V equipment, as this will demonstrate your technical proficiency.
✨Emphasize Customer Management Abilities
Since strong customer management skills are crucial for this role, share experiences where you effectively communicated with clients or colleagues. Use examples that showcase your ability to handle difficult situations and maintain a positive relationship.
✨Demonstrate Problem-Solving Mindset
Prepare to discuss how you approach problem-solving in a fast-paced environment. Share instances where you met tight deadlines or efficiently completed tasks, emphasizing your self-driven and results-oriented nature.
✨Familiarize Yourself with Relevant Tools
Make sure you know the ticketing tools mentioned in the job description, like ServiceNow or Remedy. Being able to discuss your familiarity with these tools will show that you are ready to hit the ground running.
