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- Tasks: Install and maintain desktop computers, troubleshoot hardware/software, and support IT assets.
- Company: Join a dynamic tech team focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to tech hero, solving problems and supporting cutting-edge technology.
- Qualifications: Experience in IT support, troubleshooting skills, and knowledge of Office 365.
- Other info: Onsite role with great potential for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
- EUC Support
- Inventory management
- Imaging of Laptops & Desktops
- Printer Management
- Assistance in fixing issues for Conference room and working with Vendor for room setup
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
- Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc.
- Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
The backfill role requires you to be onsite when the primary engineer is on leave or vacation. Advance notice will be provided whenever your presence is required.
IT Support Backup Engineer in Cumbernauld employer: TECEZE
Contact Detail:
TECEZE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Backup Engineer in Cumbernauld
✨Tip Number 1
Network with professionals in the IT support field. Attend local meetups or online forums to connect with others who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as an IT Support Backup Engineer, like resolving hardware issues or managing software installations. We want you to shine when it counts!
✨Tip Number 3
Don’t forget to showcase your hands-on experience! Whether it’s imaging laptops or managing printers, be ready to discuss specific examples from your past roles. This will help us see how you can hit the ground running.
✨Tip Number 4
Apply directly through our website for the best chance of landing that role. We love seeing candidates who take the initiative and show genuine interest in joining our team. Let’s make it happen together!
We think you need these skills to ace IT Support Backup Engineer in Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop computers, hardware repairs, and troubleshooting. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant experience!
Show Off Your Soft Skills: In IT support, communication is key! Let us know about your ability to provide VIP support and work with vendors. Share examples of how you've managed high-touch service in the past – it’ll make you stand out!
Be Specific About Your Technical Skills: Mention your knowledge of Office 365, DHCP, and DNS clearly in your application. We’re looking for someone who can hit the ground running, so the more specific you are, the better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at TECEZE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop computers, peripherals, and software applications. Be ready to discuss your experience with Office 365 support, DHCP, and DNS, as these are crucial for the role.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved hardware and software issues in the past. Highlight your hands-on experience with imaging laptops and desktops, as well as your approach to troubleshooting network connectivity problems.
✨Demonstrate Your Vendor Management Experience
Since you'll be working with OEM vendors, it’s important to convey your experience in coordinating vendor support. Be ready to discuss any past experiences where you managed vendor relationships or facilitated hardware repairs.
✨Emphasise Your Customer Service Skills
This role requires a high-touch service approach, especially when dealing with VIP support. Prepare to talk about how you've provided exceptional service in previous roles, particularly in high-pressure situations or during after-hours support.